Concierge - Concierge Services

About the Role

The primary responsibility of the Concierge is to provide information to all guests and create meaningful itinerary arrangements or services for the guests. All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.

Responsibilities

• Maintains complete knowledge of all hotel features, services, attractions, amenities, locations, and hours of operation.
• Knows all hotel and competitor restaurant food concepts, menu price ranges, dress codes, and ambiances.
• Familiar with all hotel suite types, numbers/names, layouts, appointments, amenities, and locations.
• Stays updated on local events, attractions, and holiday schedules.
• Anticipates guest’s needs, responds promptly, and acknowledges all guests, regardless of how busy or the time of day.
• Maintains positive guest relations by resolving complaints and ensuring guest satisfaction for both guests and team members.
• Adheres to the Concierge code of ethics, behaving professionally and kindly while representing The Venetian Resort Hotel Casino and the Resort Concierge Department.
• Provides information to guest inquiries and coordinates guest requests by creating meaningful itineraries for special arrangements or services in an efficient, professional, and warm manner.
• Ensures safety as an essential function of the job.
• Performs other related duties as assigned.

Qualifications

• 21 years of age or older.
• Proof of authorization/eligibility to work in the United States.
• High School Diploma or equivalent; Bachelor’s Degree preferred.
• Must be able to obtain and maintain any required certification or license.
• 1-3 years of previous experience as a resort concierge.
• Multi-lingual and typing skills of at least 45 wpm preferred.
• Exceptional communication skills, with the ability to work in a high-volume luxury resort.
• Strong interpersonal skills, with the ability to communicate effectively with guests and team members of diverse backgrounds and experience levels.
• Must be able to work varied shifts, including nights, weekends, and holidays.

Physical Requirements

• Ability to lift or carry 30 pounds unassisted.
• Physically access all areas of the property and drive areas with or without reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines.
• Ability to interact appropriately and effectively with guests, management, team members, and outside contacts.
• Ability to walk, stand, stretch, bend, and kneel for prolonged periods.
• Work in a fast-paced, busy environment.
• Work indoors with exposure to CRT, noise, dust, and cigarette smoke.