CONCIERGE - CAROLINA BAY AT AUTUMN HALL

About the Role

The Concierge role at Liberty Senior Living requires a high degree of confidentiality and involves a variety of tasks to ensure smooth operations and resident satisfaction.

Responsibilities

• Answer phones and route calls to the appropriate person or department.
• Ensure all visitors sign in via kiosk and announce visitors to residents before directing them to apartments.
• Enter work orders for housekeeping, pest control, and maintenance issues as requested by residents, staff, or guests.
• Accept, monitor, and manage packages and postal deliveries; notify residents of their deliveries.
• Immediately inform the Executive Director and department heads when officials (e.g., Health Department, Fire Marshall) enter the building.
• Initiate assistance from local medical professionals (e.g., police, EMT) when needed and assist emergency services in locating resident units.
• Maintain working knowledge of the fire alarm panel and direct resident response during emergencies.
• Receive and deliver flowers, notifying the appropriate person promptly.
• Assist individuals completing applications and direct them to the appropriate department head.
• Greet all new residents and assist visitors, families, and employees as needed.
• Follow the Fire Plan and participate in fire response, adhering to all policies and procedures.
• If working the evening shift, secure the building by walking throughout the community multiple times per shift.
• If working overnight, conduct rounds in common areas to ensure building security and resident safety.
• Deliver newspapers to resident doors.
• If working the day shift, complete resident daily check-ins at 10 AM, which may require visiting resident apartments for verification.
• Respond to resident emergency calls as they occur.
• Assist before, during, and after any type of disaster.
• Perform all other duties as assigned.

Requirements

• High school graduate.
• Team player with a positive and considerate attitude.
• Organized and able to handle multiple tasks simultaneously.
• Knowledge of computers and critical thinking skills.
• Able to work well under pressure and problem-solve effectively.
• Willingness to perform various functions as needed.
• Ability to read, know, follow, and explain personnel, department, and facility policies.
• Maintain a cheerful demeanor and represent a positive, professional first impression at all times.

Background checks and a drug-free workplace policy apply.