Concierge Attendant (PM Shift)

About the role

This position is responsible for assisting hotel guests with their needs in a friendly, courteous, and professional manner. Creates a welcoming and inviting concierge lounge by providing superior service to guests.

Responsibilities

• Greets all guests in a courteous and friendly manner.
• Anticipates and responds to guests' needs in a positive and timely manner while providing the highest level of service.
• Assists other associates as necessary to meet guest needs.
• Understands and follows CSM guest service recovery program.
• Responsible for set-up, maintenance, and take-down of the breakfast/evening social room and food and beverage station, including adherence to health regulations.
• Maintains food and beverage station to all safety and health regulations.
• Assists with food inventories and orders as needed.
• Dispenses appropriate levels of alcohol to local, CSM, and Brand standards.
• Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.
• Consistently checks guest’s identification and monitors guest’s consumption of alcoholic beverages to ensure compliance with state and local liquor laws.
• Responsible for disposal of garbage, picking up dishes and glassware, re-stocking breakfast/social area including coolers and freezers, and clearing/wiping down tables and counters.
• Transfers full tubs to the dish room and washes all barware/dishes.
• Completes all required paperwork accurately and in a timely manner.
• Assists with inventory, completing inventory par sheets, ordering, and other responsibilities as needed.
• Maintains a clean and safe work area, and handles all beverage/food in compliance with CSM, brand, local, state, and federal regulations.
• Assists in maintaining sanitation and cleanliness of the breakfast/social area, kitchen, and dish room.
• Follows all CSM/Brand procedures for guest/associate incidents.
• Knowledgeable of hotel emergency procedures.
• Produces required volume of work by planning, organizing, and prioritizing work duties.
• Adheres to CSM/Brand grooming and appearance standards, and general work rules and department procedures.
• Attends all required department and hotel meetings and adheres to CSM attendance policy.
• Completes all required side work and takes initiative to assist wherever necessary.
• Works as a team player and actively contributes to the success of the guest’s experience.

Requirements

• Prior concierge and/or related guest service experience preferred.
• Excellent verbal communication skills.
• Attention to detail, customer-focused, and the ability to perform job duties in a fast-paced environment.
• High school diploma or GED preferred.
• SERV Safe, TIPS, or CARE beverage service certification desired, or the ability to obtain certification based on policy guidelines.

Physical Requirements

• Ability to lift, push, and pull up to 50 pounds on a regular basis throughout shift.

Pay

$18.00/hour

Schedule

Sunday–Thursday, 4:00–10:30 pm

Benefits

• Medical, dental, and vision insurance plans.
• Company-paid life insurance and short-term disability coverage.
• Company-paid long-term disability coverage for eligible employees.
• 401(k) plan with company match.
• Tuition reimbursement.
• Voluntary benefits (critical illness, hospital indemnity, accident insurance, pet insurance, identity theft).
• Time-off.
• Scholarship program.
• Generous hotel discounts.

For benefits offered to regular part-time or on-call employees, please email benefits@csmcorp.net.