Host/Hostess (PM Shift)

About the role

This position is responsible for assisting all guests in a friendly, courteous, and professional manner. Ensures exceptional guest service, creates a pleasant dining experience and assists the servers and bartender when needed.

Responsibilities

• Greets and seats all guests in a courteous and friendly manner.
• Accurately and quickly takes, enters orders when needed, and communicates guest orders to servers according to standards.
• Takes guest reservations.
• Responds to guests’ needs and provides the highest level of quality service.
• Assists other associates as needed to meet guests’ needs.
• Effectively operates MICROS operating system and cash register.
• Follows all CSM/Brand cash handling/POS procedures to ensure accurate closing of all guest checks.
• Finishes guest transactions at POS station.
• Assists servers, room service servers, and bartenders when needed to ensure a high level of guest satisfaction, which may include taking orders, ringing orders, bringing room service deliveries to rooms, assisting with servers’ side work, bussing and wiping down tables, and restocking.
• Is knowledgeable regarding the hotel and local area.
• Completes all required paperwork accurately and in a timely manner.
• Maintains a clean and safe work area and handles all beverage/food in compliance with CSM/Brand, local, state, and federal regulations.
• Assists in maintaining sanitation and cleanliness of the restaurant, kitchen, and dish room.
• Follows all CSM/Brand procedures for guest/associate incidents.
• Knowledgeable of hotel emergency procedures.
• Produces required volume of work by planning, organizing, and prioritizing work duties.
• Adheres to CSM/Brand grooming and appearance standards, and general work rules and department procedures.
• Attends all required department and hotel meetings and adheres to CSM attendance policy.
• Completes all required side work and takes initiative to jump in wherever necessary.
• Works as a team player and actively contributes to the success of the restaurant/bar experience.

Requirements

• One year of previous customer service experience required.
• Must have attention to detail and ability to perform job duties in a repetitious and fast-paced environment.
• Must have the ability to speak, understand, and write English in order to meet guests’ needs and complete required paperwork.
• High school diploma/GED or equivalent experience required.

Physical Requirements

• Ability to lift, push, and pull up to 30 pounds on a regular basis throughout shift.
• Requires ability to complete physically demanding responsibilities such as walking, standing, carrying, and lifting continuously throughout the shift.

Preferred Qualifications

• Previous hosting experience preferred in a fast-paced restaurant environment.

Pay

$18.00 USD per hour

Benefits

• Medical, dental, and vision insurance plans
• Company-paid life insurance and short-term disability coverage
• Company-paid long-term disability coverage for eligible employees
• 401(k) plan with company match
• Tuition reimbursement
• Voluntary benefits (critical illness, hospital indemnity, accident insurance, pet insurance, identity theft)
• Time-off
• Scholarship program
• Generous hotel discounts