Concierge

About the Role

Touchmark at Fairway Village, Vancouver's leading full-service senior living community, is seeking an energetic, organized, and service-minded Concierge to enrich the lives of residents through exceptional hospitality, personalized service, and meaningful relationships. This role is ideal for someone who enjoys helping others, thinking creatively, and building lasting relationships.

Why You'll Love This Role

• Build meaningful relationships with residents every day
• Help residents remain independent while enhancing their quality of life
• Enjoy a dynamic role that combines customer service, organization, and creativity
• Work in a collaborative community that values hospitality and service excellence

Responsibilities

• Meet with residents to learn about their interests and identify personalized concierge services
• Coordinate and provide fee-based lifestyle services that enrich residents' daily lives
• Promote concierge services and develop creative ways to increase resident participation and billable hours
• Assist residents with personal shopping, errands, gift wrapping, organizing apartments, laundry assistance, companionship visits, dog walking, technology assistance, and other personalized services
• Coordinate requests with housekeeping, maintenance, dining, transportation, and other community departments
• Welcome residents, families, and guests while providing exceptional customer service at the front desk
• Answer phones, coordinate resident requests, and ensure timely follow-up
• Receive and distribute mail and packages
• Support special events and community activities as needed
• Maintain accurate records of concierge services and billable hours
• Serve as an ambassador for Touchmark's values and Gold Standards

Qualifications

• High school diploma or equivalent
• Those interested in expanding into future home care caregiving services are encouraged to apply

Skills

• Outstanding customer service and relationship-building skills
• Strong organizational and multitasking abilities
• Comfortable promoting services and identifying opportunities to enhance residents' lifestyles
• Experience in hospitality, concierge services, senior living, retail, customer service, or a related field preferred
• Proficiency with Microsoft Outlook and other basic computer applications
• Ability to work independently while collaborating with multiple departments
• Genuine compassion for older adults and a passion for helping others

Benefits

Touchmark offers a competitive compensation and benefits package to part-time team members, including:

• Paid time off
• Retirement plan

This is more than a concierge position—it’s an opportunity to enrich lives through personalized service. Every day, you'll create moments that bring convenience, comfort, connection, and joy to the residents who call Touchmark home.