Concierge

We are seeking a dynamic, driven individual to join our team at Timbers Kiawah.

About the role

The concierge is responsible for assisting residence club owners and visitors with concierge bookings including dining, activity, chef services, transportation, etc. Assist with arrivals and departures, including groceries, folios, welcoming, and property knowledge. Assist guests courteously and professionally while exceeding the resort's high standards.

Responsibilities

• Role model exemplary customer service, and ensure the team provides fast, friendly, and accurate service.
• Perform as central information agent for the resort. Identify owner/guest needs and provide information regarding policies, services, and amenities.
• Operate the resort telephone system as trained to resort standards.
• Post charges and payments to owner/guest and house accounts.
• Prepare current or next day arrival lists, packets, and amenities.
• Inventory and replenish any required supplies.
• Fulfill owner/guest requests as needed.
• Schedule and confirm restaurant, recreational, or other bookings as requested.
• Schedule and coordinate area transportation to and from local attractions.
• Assist with loading/unloading of luggage and personal items when needed.
• Coordinate amenities based on the next day arrivals.
• Use and maintain accurate and current information in the concierge system.
• Establish and execute traces and conduct pre-arrival outreach within established time periods.
• Assist with cleanliness of work area, ensuring that it is safe for foot traffic.
• Facilitate sending of owner/guest packages with correct address and method of payment.
• Observe safety precautions required to protect resort and owner/guest property.
• Show courteous and cooperative behavior when interacting with the public and staff; act in a harmonious and effective workplace environment.
• Perform all duties and tasks assigned by management.
• Promptly handle customer issues by doing what is right for the customer, remain calm, listen to problems in a sympathetic manner, show concern, and never argue with the customer.
• Measure customer satisfaction and execute a plan to improve both satisfaction and loyalty.

Requirements

• High School Diploma/GED; AND two (2) years of hospitality experience; OR an equivalent combination of education, training, and experience.
• Available 30-40 hours per week; able to work flexible hours as necessary to operate effectively, including weekends and opening or closing shifts as needed.

Qualifications

Knowledge

• Principles, practices, and techniques of the hospitality industry.
• Kiawah, Charleston, and the surrounding area.
• Computer software applications in word processing, spreadsheets, and resort information systems.
• Policies and procedures of the department.
• Customer service principles and practices.
• Proper business English, including spelling, grammar, and punctuation.
• Techniques for dealing with a variety of individuals from various socio-economic, ethnic, and cultural backgrounds, in person and over the telephone.
• Area amenities, activities, and events.

Skills

• Focusing on guests and provision of quality customer service.
• Making accurate arithmetic calculations.
• Reading, understanding, and following front office policies and procedures.
• Organizing your own work, setting priorities, and meeting critical deadlines.
• Excellent communication skills to connect effectively with owners and coworkers.

Pay

$20.00 per hour

Supplemental Pay Types: Tips (Additional $5-8 per hour)

About Us

Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs, and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home.

At Timbers Kiawah, you are not just near the beach. You’re at the beach. Our staff guide guests to enjoy the destination, rich in natural landscapes and stunning barrier island beauty while preserving the environment we are fortunate to reside in. Our team members reflect the highest level of Lowcountry hospitality with anticipatory service in an unparalleled setting.

Core Values

• Be Authentic
• Practice Humility
• Cultivate Teamwork
• Value Time
• Be Trustworthy

We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiences through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have, whether it be in hospitality operations management, asset management, development, or sales & marketing.