Concierge

Red Tail Residential – Arrive Wheaton

About the role

When it comes to a true measure of success, one word captures the core of our purpose - community. The Concierge plays a vital role in fostering a sense of community among residents and guests. As a Concierge, you will be responsible for providing superior customer service to our residents, allowing us to deliver on our resident commitments of exceptional move-in, total satisfaction, express service, and personal attention. Each day will be unique, requiring an ability to prioritize, multitask, think creatively, take initiative, and employ a diverse set of skills. A Concierge brings positive energy to each conversation, resolves any apartment concerns quickly and effectively, and makes everyone feel welcome and appreciated.

Responsibilities

• Provide superior customer service.
• Communicate effectively with community members, guests, visitors, and team members.
• Communicate concerns of the community with community leadership
• Present an appearance appropriate to the image of Red Tail Residential LLC Property Consultants
• Serve as a role-model by following all policies and procedures.
• Ensure that all work has been completed in a prompt and professional manner.
• Clerical and phone support
• Remove trash from lobby, amenity areas, and other community spaces daily.
• Assist community team and/or perform assigned tasks in a timely manner.
• Maintain a calendar of scheduled move-ins and move-outs, ensuring all freight elevator reservations are up to date