Concierge

About the role

At milk + honey, our Concierge plays a pivotal role in crafting exceptional experiences for our guests, ensuring they feel connected with warmth, care, and authenticity throughout their visit. By embodying our core values and delivering unparalleled customer service, the Concierge contributes to the atmosphere that defines the milk + honey experience, supporting our fellow Spa Partisans in creating moments of relaxation and rejuvenation.

Responsibilities

• Ensure every guest experience meets the expectations of the guest process and workflow from initial guest interaction through guest departure.
• Educate guests on retail offerings, memberships, and enhancements.
• Demonstrate attention to detail when checking guests in and out, reviewing forms and previous history, rebooking future services, and ensuring the schedule is optimized for efficiency every day.
• Collaborate with colleagues and managers to complete daily tasks and side work, ensuring the seamless operation of the spa + salon.
• Exemplify milk + honey's core values in every interaction, fostering a culture of integrity, excellence, kindness, inclusiveness, and connection.

Requirements

• High school diploma or GED.
• Experience in beauty, wellness, or hospitality is preferred.
• Must be able to stand for the full duration of scheduled shifts while remaining attentive to guest needs.
• Efficient multitasking and organization skills.
• Strong interpersonal communication skills and attention to detail.
• Ability to use discretion with guest information.
• Strong problem-solving capabilities.
• Available to work nights, weekends, and some holidays.
• Commitment to adhering to milk + honey's policies and procedures, embracing any protocol changes with diligence and professionalism.
• Ability to sustain physical activity throughout scheduled shifts, with a keen ear for understanding guests' needs and the capacity to lift up to 25 lbs.

Skills

• Warm and welcoming demeanor
• Active listener and multitasker
• Brand ambassador

Pay

Compensation ranges from $17-$22 per hour depending on experience.

Schedule

Concierges work a mixture of AM and PM shifts, including weekends and some holidays.

Benefits

Health + Financial Benefits

• Comprehensive Insurance – Medical, dental, and vision coverage after 30 days (28+ hours/week)
• Paid Time Off from Day One (28+ hours/week)
• Plan for Your Future – 401(k) with company match after 6 months
• Peace of Mind – Company-paid Life & AD&D insurance ($15,000 coverage)
• Loyalty Rewards – Tenure bonus program for long-term team members

Exclusive Team Member Perks

• Generous Product Discounts – 40% off retail, including 50% off retail of milk + honey products
• Service Discounts – 15% off spa, salon, and medSPA services
• Last-Minute Booking Perks – Up to 50% off spa services and 40% off salon services at select locations
• Milestone Celebrations – Enjoy spa perks as you grow with us

Lifestyle + Extra Benefits

• Referral Bonuses – Earn up to $500 for each qualifying employee referral
• Wellness Perks – Discounted LA Fitness gym membership
• Support for New Mothers – Return-to-work bonus up to $2,000 following maternity leave
• Give Back – Paid volunteer time off to support your community

Why You’ll Love It Here

• Embrace Kindness: Work in a supportive environment where your well-being and the well-being of our guests come first.
• Foster Connection: Build deep, meaningful relationships with guests and team members while creating stunning looks that boost confidence.
• Integrity at Every Turn: Deliver high-quality services that you can be proud of, knowing that we hold ourselves to the highest ethical standards.
• Celebrate Inclusiveness: Join a diverse team where everyone’s unique style and perspective are celebrated.
• Pursue Excellence: Thrive in a space where ongoing education, creativity, and personal growth are at the heart of everything we do.