Concierge

About the role

The Concierge is responsible for answering and transferring all incoming calls in a courteous and professional manner, giving information, direction and other appropriate assistance to residents, staff, guests and vendors and performing a variety of other clerical duties as assigned.

Responsibilities

• Opens and closes the reception desk and properly secures all files, keys and equipment in the office area.
• Communicates to the appropriate parties, promptly and clearly, all messages and material directed to them through the business office.
• Accepts and records, as directed, payments, reservations, appointments, cancellations and the like.
• Receives all persons who enter the Community in a courteous manner, informs, guides, directs or otherwise assists residents, visitors, staff or vendors tactfully and congenially to present the best possible image of the Community.
• Attends in-service training and education sessions, as assigned.
• Performs specific work duties and responsibilities as assigned by supervisor.

Skills

• We greet residents, employees and guests warmly, by name and with a smile.
• We treat everyone with courteous respect.
• We strive to anticipate resident, employee and guest needs and act accordingly.
• We listen and respond enthusiastically in a timely manner.
• We hold ourselves and one another accountable.
• We embrace and value our differences.
• We make residents, employees and guests feel important.
• We ask “Is there anything else I can do for you?”
• We maintain high levels of professionalism, both in conduct and appearance, at all times.
• We pay attention to details.

Encore of Wilmington employees are expected to promote a healthy community culture for all residents and employees. This is a whole-person approach to health and wellness which includes eight dimensions of wellness: Emotional, Environmental, Health Services, Intellectual, Physical, Social, Spiritual and Vocational. Through these efforts we can ensure and exceed residents’ wellness needs relating to their mind, body and soul, which may also have a positive effect on the employees, as a result.

Qualifications

• High School graduate preferred.
• Ability to communicate efficiently in English using proper grammar in a pleasant manner.
• Typing and experience with other business machines very desirable.
• Must be able to handle a multiplicity of routine tasks, following specific instructions carefully and general instructions completely.

Requirements

• Physical effort is minimal. Seventy-five percent (75%) of the workday is spent sitting, standing intermittently, and bending.
• Must be able to lift and carry up to twenty (20) pounds.
• Requires manual coordination to operate switchboard, computer, and other business equipment.
• Requires continuous mental and visual attention to diversified operations.
• Must be able to function efficiently despite distractions and interruptions.
• Communicates orally and/or in writing with residents, coworkers, families, and public.

Schedule

Schedule 8am-5pm Monday -Friday