Concierge

About the role

Encore Village of Schaumburg is hiring for a PRN (as needed) Concierge position. The Concierge provides an exceptional first impression through direct contact with customers, while exhibiting knowledgeable and welcoming service for visitors, residents and associates.

Responsibilities

• Answers and directs telephone calls to residents and various departments of the organization in a friendly and timely manner. (PHI)
• Monitors fire alarm system and responds to alarm, notifying Residents Services Assistants (RSA) or maintenance and Schaumburg Fire Department dispatcher of exact location in the village.
• Monitors emergency response system and coordinates response with RSA for Residential Living and Assisted Living and EMS if appropriate. (PHI)
• Monitors CCTV to verify identity and authorizes entry of individuals, and notifies RSA of questionable matters.
• Screens visitors in the lobby area (via TV monitors and telephone) 24/7.
• Maintains log of noteworthy events and security cylinder log each shift, and updates directories and keeps other records as assigned. (PHI)
• Sorts mail for delivery as needed. (PHI)
• Provides greeter service at the Hospitality Desk.
• Directing visitors to appropriate department or person.
• Supports safety and security of the facility by monitoring visitors, ensuring that former employees, persons soliciting, and other non-appropriate visitors do not gain building access.
• Supports marketing endeavors by promptly notifying marketing staff of inquiries and visitors, and providing printed materials to visitors as appropriate.
• Supports HR functions by showing the Career Opportunities list to prospective employees, providing and/or receiving employment applications.
• Supports the EVS Volunteer program by providing applications to potential volunteers, receiving applications and notifying staff of volunteer presence.
• Controls Daily Point of Sale Operations and maintains accurate drawer counts.
• Take guest room reservations, events and trip sign-ups.
• Provides answers to questions that are not readily available to them.