Concierge Associate (48389)

About the role

As an Events Concierge, you'll be the welcoming face of our community while creating the kind of resident experience people can't stop talking about. From greeting residents with a smile to planning wine tastings, holiday parties, fitness classes, food truck nights, and community events, you'll help transform our apartment community into a place residents truly love to call home.

Responsibilities

• Create Unforgettable Experiences – Plan, coordinate, and execute engaging resident events that build community, encourage resident retention, and create memorable experiences throughout the year.
• Welcome residents, guests, and vendors while providing exceptional concierge-level service with warmth, professionalism, and genuine hospitality.
• Stay connected with local businesses, restaurants, and entertainment to curate unique resident experiences and build valuable community partnerships.
• Assist residents with questions, package management, amenity reservations, guest parking, maintenance requests, and everyday needs while creating a five-star experience.
• Support the leasing office by greeting prospective residents, assisting with tours when needed, answering incoming calls, and helping ensure every prospect receives an exceptional first impression.
• Help keep common areas, lounges, and amenity spaces welcoming, organized, and ready for resident enjoyment throughout the day.
• Promote upcoming events, encourage resident participation, and help create an engaging community culture both in person and online.

Qualifications

• Excellent verbal and written communication skills with the ability to write and speak clearly and free of typos or grammatical mistakes.
• Treats everyone with respect and dignity, accepts responsibility and takes ownership of tasks, follows through on commitments, takes initiative and maintains confidentiality.
• Excellent organizational skills and attention to detail, strong time management skills with a proven ability to meet goals and deadlines.
• Proficient with Microsoft Office Suite or related software.
• Aptitude for basic office procedures and previous experience in similar roles in hospitality, service, or commercial real estate industries.
• Proficient computer skills, including using Microsoft Office products in an office environment.
• Valid driver’s license to operate company-owned vehicles or to utilize own vehicle for work.

Benefits

• Medical, dental, vision, life insurance, and a 401(k) plan with auto-enrollment after 60 days.
• Vacation time, paid sick leave, and company holidays.
• Growth opportunities to develop your hospitality, event planning, customer service, and leasing skills while building a rewarding career in multifamily housing.