Concessions Supervisor

About the role

This position is responsible for the overall supervision of a designated area within the building. Ensures that all departmental needs and procedures are met.

Responsibilities

• Ensure that concession stands maintain sufficient product levels to service the event.
• Direct concession stand personnel to assure delivery of excellent customer service to guests attending the event.
• Direct stand personnel in established food production for the event by utilizing provided production sheets.
• Read, understand and communicate all pertinent event information as discussed in pre-shift meeting.
• Contact warehouse for additional inventory needed during event.
• Assure that all stand personnel are compliant with alcohol service policy.
• Assure that all products are merchandised properly and re-stocked as needed.
• Trouble shoot equipment and record any equipment needing repairs or replacement.
• Be familiar with POS system and provide training to new stand personnel.
• Record opening & closing inventories, product transfers and product waste and/or spoilage.
• Maintain cleanliness and organization in the concession stands at opening, during event and closing.
• Complete all required event related paperwork.
• Follow and receive direction from Director of Food & Beverage

Supervisory Responsibilities

• Directly supervise all concession stand personnel.
• Carry out supervisory responsibilities in accordance with company’s policies and applicable laws.
• Responsibilities include training employees; planning, assigning and directing work; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building as needed by events.

Knowledge, Skills & Abilities

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Knowledge of concession operations
• Ability to add, subtract, multiply and divide (basic mathematics skills).
• Ability to communicate and execute instructions via radio (walkie talkie)
• Ability to regularly move and lift up to 50 pounds.
• Requires the ability to work flexible hours including nights, weekends and holidays.

Requirements and/or Experience

• High School diploma or general education degree (GED);
• 3–6 months related experience and/or training; or equivalent combination of education and experience