Concessions Supervisor

Sodexo · Annapolis, MD · 5 days ago

Business Development$16/hrPart-time

About the role

As a Concessions Supervisor at Sodexo, you will oversee event-based concessions operations to ensure efficient service execution, compliance with operational standards, and a positive guest experience. This role provides on-site leadership for concession stands, kiosks, portable locations, and autonomous retail concepts during events. The Concessions Supervisor supports staffing, service flow, inventory awareness, and issue resolution while serving as a key link between frontline teams and unit leadership. Concessions Supervisors operate in fast-paced, high-volume environments and are responsible for maintaining speed of service, safety, cleanliness, and adherence to company policies across all assigned concession locations. Responsibilities may vary based on venue size, event type, and service models.

Responsibilities

Oversee concession stands, kiosks, portable locations, and walk-out or autonomous retail stores as applicable
Assign staff to concession locations and adjust coverage based on volume and operational needs
Conduct pre-event or pre-shift briefings to review expectations, menus, service standards, and assignments
Address guest concerns promptly and escalate issues to management as needed
Support onboarding and training of concession staff and leads
Ability to frequently lift and move up to 35 pounds and occasionally lift and move up to 40 pounds
Attends work and shows for scheduled shift on time with satisfactory regularity
Other duties may be assigned and can differ among accounts, depending on business necessities and client requirements

Requirements

High School diploma, GED, or equivalent experience required
Minimum of 2–4 years of experience in concessions, food service, or event-based operations required
Prior supervisory or lead experience preferred
Must meet minimum age requirements to supervise alcohol sales based on local and state regulations
Must maintain a valid TIPS (Training for Intervention Procedures), TEAM (Techniques for Effective Alcohol Management), or equivalent alcohol-service certification, and comply with all state-specific alcohol training requirements
A food handler certification may be required based on state or regional regulations

Pay & Schedule

Pay Range: $16.00 per hour – $17.00 per hour
Workdays/shifts: Weekends only – specific shifts; more details will be provided during the interview process
Employment Type: Part-time

Benefits

Flexible and supportive work environment
Access to ongoing training/development and advancement opportunities
Full array of benefits including paid time off, holidays, medical, dental, vision, tuition reimbursement, 401k, discount programs, and more
Some locations may offer additional site-specific benefits, including free shift meals (and/or allowances/per diems), uniforms, safety shoes, public transportation support, and/or parking

Location: United States Naval Academy – 10456001