Concessions Manager (FT)

Job Summary

Traffic Drive Management Corp (TDMC) is seeking a full-time Concessions Manager. The role involves supporting the staffing of all concession team members, overseeing menu development and event planning, engaging with guests, and ensuring a positive reputation of the venue.

Essential Job Functions

• Aid in establishing and enforcing arena policies
• Collaborate with other team members and departments to meet departmental goals and maintain a positive reputation
• Support hiring, training, staffing, and scheduling of concession team members
• Execute concession concepts and menus across various areas, including permanent stands, portable carts, vending, and in-seat service
• Communicate with guests and team members to provide exceptional hospitality
• Develop promotions and programs to enhance guest experience
• Handle guest service issues and enforce safety, security, and sanitation standards
• Maintain food quality and support the mentorship and development of team members
• Use relevant systems and manage inventory for the concessions department
• Support senior leadership in achieving a successful operation
• Perform other duties as assigned

Qualifications

• Minimum age of 21 years
• At least 3 years of experience in food and beverage operations, with 1 year in supervisory/management
• Experience in sports and entertainment venues, preferably in concessions and in-seat operations
• Experience leading large teams (100+ preferred)
• Experience opening/acquiring new venues
• Keyboarding skills and proficiency with MS Office and POS software
• Experience with workforce management software
• Excellent written and verbal communication skills
• Solid organizational skills
• Ability to taste and evaluate food and beverages
• Flexible schedule, including nights, weekends, and holidays
• Ability to work in a fast-paced, high-energy environment

Working Conditions

• Fluctuating temperatures
• Lifting, pushing, and pulling up to 50 lbs
• Standing/walking, traveling stairs
• High noise levels and/or fluctuating lights
• Exposure to sharp objects, machines with moving parts, heat sources, and hazardous chemicals
• Handling moving vehicles and adhering to safety protocols