Concessions Manager, Chaifetz Arena

Delaware North Sportservice is seeking a Concessions Manager to join our team at Chaifetz Arena in St. Louis, Missouri. In this leadership role, you will oversee daily concessions operations, develop and inspire a high-performing team, and ensure exceptional service delivery on every event day.

About the role

We’re looking for a hospitality-focused leader who thrives in a fast-paced environment, is passionate about creating outstanding guest experiences, and is committed to fostering a positive, team-oriented culture.

Pay

Minimum – Anticipated Maximum Base Salary: $46,100 - $62,200 / year. In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan.

Benefits

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

Responsibilities

• Manage the daily operations of all concession locations within the unit
• Coordinate team members and non-profit organization groups to ensure effective collaboration and operational efficiency
• Hire and train new team members on company objectives, policies, and procedures to drive team performance and deliver exceptional guest service
• Ensure strict adherence to federal, state, and local regulations governing alcohol, food service, sanitation, payroll, financial protocols, and employment practices
• Manage cash handling and financial reporting, resolve discrepancies, and support inventory control

Requirements

• Minimum of 3 years of managerial or supervisory experience in the food service industry, preferably with prior concessions experience
• Knowledge of food and beverage service standards, health regulations, and safety procedures with the ability to obtain ServSafe, Food Safety Handler, and Training for Intervention Procedures certifications
• Proficient computer skills, including Word, Outlook, Excel, and point of sale systems
• Strong communication, organizational, and time management skills
• Capacity to work a flexible schedule to accommodate business levels

Schedule

• Days
• Evenings
• Holidays
• Weekends
• Events

About Us

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success. With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places.