Concessions College Seasonal

Responsibilities

• Under the direction of the theatre management team, provide support in the theatre and ensure a high level of guest satisfaction and cleanliness.
• Handle tasks in a friendly, courteous, helpful, timely, and professional manner.
• Report to a member of the theatre management team or General Manager (reporting may vary by location).
• Complete transactions by greeting each guest, identifying the guest's request, completing loyalty transactions and thanking the guest.
• Sell food and beverage items at the concession stand.
• Meet sales expectations through loyalty card sign-ups, suggestive selling, upselling and sampling.
• Operate point-of-sale terminals and make accurate change.
• Prepare food and beverage orders while following company food safety policies and local regulatory agency requirements.
• Fill online concession orders and prepare for pickup.
• Perform daily concession maintenance duties, including daily stocking.
• Follow instructions on safe use of all chemicals/cleaning materials.
• Clean and sanitize the concession stand and beverage areas for guests and associates.
• Monitor and communicate social distancing guidelines.
• Ensure guest service is friendly, helpful and fast.
• Answer questions from guests and resolve any concerns.
• Uphold Marcus' high standards and execute company-wide programs.
• Assist with other functions as instructed by the General Manager or a member of the management team.

Requirements

• Possess strong interpersonal, verbal, and written communication skills.
• Willing and motivated to learn new skills and tasks to meet the changing demands of the industry.
• Flexible and accessible work schedule that includes late evenings, weekends and holidays as dictated by business needs.
• Ability to work in a high-volume, fast-paced, team environment.
• Have a passion for delivering unpar