Concession Worker | Part-Time | SoFi Center

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

About The Venue

Oak View Group is the venue manager and food and beverage provider of the SoFi Center, a first-of-its-kind venue located in Palm Beach Gardens on the campus of Palm Beach State College. TGL presented by SoFi is a new golf league, combining advanced technology with teams of top players from the PGA TOUR for two-hour weekly competitions in prime time. Seven TGL teams representing seven different cities compete in a season-long competition at SoFi Center. Matches air on ESPN and the ESPN App in the U.S. with every shot live and all players mic'd up, bringing unprecedented access to the competition for golf fans.

Responsibilities

• Greet guests in a friendly, professional, and welcoming manner.
• Take customer orders accurately and efficiently while providing excellent customer service.
• Process cash, credit card, and other payment transactions in accordance with company policies.
• Assemble and prepare food and beverage orders according to established quality and presentation standards.
• Deliver orders promptly and accurately to ensure guest satisfaction.
• Listen and respond appropriately to guest requests, questions, concerns, and complaints, escalating issues to a supervisor when necessary.
• Maintain a positive attitude and professional demeanor when interacting with guests, clients, co-workers, and management.
• Prepare, package, and serve food and beverage items in accordance with food safety and sanitation guidelines.
• Maintain working knowledge of all concession menu items, ingredients, preparation methods, and pricing.
• Operate concession equipment safely and efficiently, including beverage dispensers, food warmers, popcorn machines, and point-of-sale systems.
• Serve alcoholic beverages responsibly and in compliance with all state, local, and federal regulations.
• Verify guest identification to confirm legal age requirements prior to the sale or service of alcoholic beverages.
• Monitor inventory levels and ensure concession stands remain fully stocked throughout each shift.
• Restock food products, beverages, condiments, utensils, and supplies as needed.
• Communicate low inventory levels, product shortages, and supply needs to the Concessions Supervisor in a timely manner.
• Assist with receiving, organizing, and storing inventory according to company procedures.
• Maintain a clean, organized, and safe work environment at all times.
• Clean and sanitize food preparation surfaces, equipment, utensils, counters, and serving areas throughout the shift.
• Properly dispose of trash and recycling and assist with dishwashing duties as required.
• Ensure food products are stored correctly and in compliance with food safety regulations.
• Sweep, mop, and sanitize floors and work areas at the conclusion of each shift or as needed.
• Restock and organize workstations and display areas to prepare for the next shift.
• Complete assigned opening, operating, and closing duties according to established procedures.
• Verify that all equipment is cleaned, sanitized, and properly secured at the end of the shift.
• Conduct a final inspection of the concession area to ensure cleanliness and operational standards are met.
• Check out with the Direct Supervisor and/or management before leaving to confirm all duties have been completed and concession areas meet company cleanliness and service standards.

Qualifications

• High school diploma or equivalent preferred.
• Three or more months’ experience in the food service industry preferred.
• Previous food service, concessions, retail, or hospitality experience preferred but not required.
• Previous experience working with POS systems or computers.
• Ability to communicate with employees, co-workers, volunteers, management staff, and guests in a clear, business-like, and respectful manner that focuses on generating a positive, enthusiastic, and cooperative work environment.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Must possess an active State Food Handlers Certification or be willing to obtain one upon hire.
• Excellent customer service and communication skills.
• Ability to work efficiently in a fast-paced environment while maintaining accuracy.
• Basic math and cash-handling skills.
• Ability to follow food safety, sanitation, and alcohol service regulations.
• Ability to stand for extended periods and lift heavy objects as needed.
• Flexible schedule, including nights, weekends, and holidays.

Pay

This role pays an hourly rate of $17.00 and is tip eligible.

Benefits

• 401(k) savings plan and 401(k) matching.