Concession Supervisor

Position Summary

This position assists with the oversight of the concession stands during events.

Position Responsibilities

• Supervises concession operations and assists where needed before and on event day to ensure accurate staffing, production levels, quality control, & timely service
• Oversees the opening and closing of the concession operations and reconciles inventory sheets and supporting paperwork for all events
• Handles cash sales and credit card transactions while maintaining accurate cash handling procedures at all times, ringing all sales into the register
• Verifies subcontractor beginning inventory counts
• Communicates to the warehouse any stock that is needed during the event and ensures proper transfer procedures
• Maintains cleanliness of concession areas and proper working order of concession equipment including the safe operation of such equipment
• Aids in the training of concession staff and nonprofit groups
• Aids in maintaining uniforms
• Performs other tasks as assigned

Work Contacts

• Event day contact with the Director of Food and Beverage and/or Premium Services Manager, Food and Beverage and Arena staff, Arena Guests

Supervisory Responsibilities

• Supervises Concession Stand Leaders, Concession Cashiers, Concession Cooks, and non-profit group volunteers

Physical Effort

• This position requires some carrying, pushing, pulling, stooping, and lifting
• Substantial walking and manual dexterity to operate concessions & warehouse equipment is required along with computer knowledge

Working Conditions

• Works throughout the building

Qualifications

• Must possess previous management or supervisory experience in a concessions or similar facility serving food & drink for large events
• Must possess excellent organizational, planning, communication, and inter-personal skills, strong orientation to customer service, and strong basic math skills to accurate count inventory and handle money; must pass a HireRight Background Check in accordance with company policy
• Must possess the ability to meet required tasks & goals and be results oriented in undertaking and managing multiple tasks while paying close attention to detail and customer service
• Must possess computer skills and familiarity with POS systems
• ServeSafe certification helpful but not mandatory
• Must possess the ability to work hours as dictated by events
• Must possess the ability to work a flexible schedule to include days, nights, weekends, and holidays, work as a team, and have reliable transportation
• Must possess the ability to read, write, and communicate effectively
• Practices safe work habits, follows all safety policies, procedures, and regulations, and completes any company-wide safety training and any additional job specific training