Computing Services Analyst

Duties

• Installs, maintains, supports, and repairs computer systems, hardware, and software, campus-wide or in Instructional Technology sector.
• Coordinating, scheduling, and training of technicians, student employees, and interns.
• Maintains personal computers in multiple computer labs and on multiple campuses, implementing securing procedures and planning for future equipment requirements and lab modifications or rebuilds.
• Performs advanced diagnostic analysis, troubleshooting, and resolution of computing problems, including multiple-level software conflicts.
• Researches and recommends the procurement of hardware, software, equipment, materials, and related items from available vendors; prepares applicable specifications and requests for quotes.
• Supervises and participates in the installation, troubleshooting, and security of all desktop computing systems, prioritizing the needs of staff, faculty, and students.
• Administers and maintains applicable computer network, implementing security procedures and planning for future equipment requirements.
• Maintains system configurations and hardware and software inventories.
• Monitors software and licensing on computers and related equipment.
• Prepares, reviews, interprets, and analyzes a variety of information, data, and reports; makes recommendations based on findings.
• Provides advanced level system support to users.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• At least 3 years of experience in computer systems installation, maintenance, and repair.
• Experience in managing and maintaining personal computers in multiple locations.
• Knowledge of network administration and security protocols.
• Ability to troubleshoot and resolve complex computing issues.
• Strong analytical skills and ability to interpret and analyze data.
• Excellent communication and interpersonal skills.