COMPUTERIZED MAINTENANCE MANAGEMENT SYSTEM (CMMS) ADMINISTRATOR

About the Role

The Computerized Maintenance Management System (CMMS) Administrator manages the CMMS/Enterprise Asset Management (EAM) systems and workflow support function. This role is responsible for the ongoing administration, configuration, governance, and optimization of the CMMS/EAM system as the enterprise platform for asset and work management across Public Works. The position ensures reliable data capture, standardized workflows, user adoption, reporting capability, and system integration to support operational and asset management objectives.

This role supervises assigned professional staff as the EAM capability develops and exercises independent judgment in establishing system priorities, governance standards, and operating practices. The CMMS Administrator provides advanced training, technical support, and functional guidance to users.

Responsibilities

• Serves as the functional owner and primary administrator for the CMMS/EAM system, establishing system priorities and managing user roles, permissions, workflows, templates, business rules, change control, and system governance standards.
• Configures and maintains asset hierarchies, work order processes, preventive maintenance schedules, system standards, and related master data structures.
• Evaluates system functionality; determines or recommends enhancements and implementation priorities; and directs upgrades, testing, troubleshooting, restoration, and implementation activities with assigned staff, IT, and vendors.
• Establishes and enforces asset data standards, naming conventions, quality control processes, and required data governance practices across all divisions.
• Performs data validation, cleanup, conversion, and migration activities to ensure data accuracy, completeness, and continuity of maintenance history.
• Translates operational requirements into standardized CMMS processes, resolves competing workflow and configuration needs, and determines the standard approach within delegated authority to ensure consistent application across Public Works.
• Develops and delivers comprehensive training programs, user guides, and standard operating procedures for CMMS users.
• Supervises assigned professional systems, workflow, data, and related EAM staff; plans, assigns, directs, prioritizes, and reviews their work; establishes performance expectations; conducts performance evaluations; addresses performance or conduct concerns; participates in hiring and selection; and makes effective recommendations regarding promotion, transfer, discipline, and other personnel actions.
• Develops and maintains operational reports, dashboards, performance metrics, and decision-support tools within the CMMS and related platforms.
• Coordinates with Operations, Procurement, IT/GIS, and Finance to align system configuration, data requirements, and business needs.
• Identifies inefficiencies, establishes improvement priorities, assigns corrective actions, and directs continuous improvement of CMMS-enabled workflows, reporting processes, and data practices.
• Supports the overall Asset Management program by participating in governance, standardization, continuous improvement, and future system expansion initiatives.

Requirements

• Five years of progressively responsible experience in CMMS/EAM system administration, asset management, enterprise systems support, or related operational environments.
• Bachelor’s degree in Business, Information Systems, Engineering, Public Administration, or a closely related field is preferred.
• Demonstrated experience configuring, supporting, or leading implementation of a CMMS/EAM system in a municipal, utility, fleet, facilities, or multi-division environment.
• Strong knowledge of asset data structures, workflow design, system integration concepts, reporting tools, and process standardization.
• Excellent analytical, problem-solving, project coordination, communication, and customer service skills.

Working Conditions

• Most work is performed indoors in an office where interruptions may occur.
• While performing the duties of this job, the employee is regularly required to sit; use hands; talk and hear.
• The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision.
• The position may be required to work or remain available outside normal business hours for system outages, upgrades, migrations, testing, emergency restoration, or other operational-continuity needs.

Location: Rapid City, SD