Computer User Support Specialist - Utilities Services

Role overview: The Computer User Support Specialist - Utilities Services is based in Phoenix, Arizona and supports customer service workflows, maintenance coordination, and service reliability. This position combines hands-on execution with reliable documentation and collaboration across operational and technical teams. Responsibilities: Diagnose device and application issues, resolve support requests, maintain knowledge articles, and escalate recurring incidents. Apply these responsibilities to customer service workflows, maintenance coordination, and service reliability. Work with process owners to support service continuity and clear escalation of operational incidents. Identify problems early, record the evidence behind recommendations, and coordinate handoffs so agreed work is completed accurately. Qualifications: 1+ year of relevant experience or equivalent practical training. Demonstrated capability in desktop troubleshooting, ticketing systems, customer communication, and endpoint setup. Experience supporting utilities services is preferred. Ability to document decisions, communicate clearly, and handle business information responsibly. Initial priorities: Improve support documentation for the most frequent service requests. Begin by reviewing the current process, agreeing on a baseline with stakeholders, and identifying the most useful improvement to deliver. Report results using measures appropriate to the role and explain any unresolved dependencies. Work arrangement: Full-Time, On-site in Phoenix, Arizona. Estimated annual cash compensation: USD 52,500 to 71,000. This illustrative range is centered on a national occupational benchmark; local pay, seniority, incentives, and benefits require employer review. No benefits or incentive plan is asserted.desktop troubleshooting, ticketing systems, customer communication, and endpoint setup