Computer User Support Specialist

Responsibilities

• Analytical Support: Provide analytical techniques and procedures in support of clients, systems, and networks.
• Network, User, and Systems Support: Identify, prioritize, and resolve reported issues, including creating network user accounts and configuring email.
• Helpdesk Support: Field user calls, determine the level of support required, and escalate/distribute calls to appropriate tiers (e.g., Tier 2, Tier 3).
• Troubleshooting: Provide support for account management, enterprise resources application, server administration, networking, and application issues.
• Software/Hardware Issue Resolution: Troubleshoot and resolve software, hardware, and communications issues related to supported computer workstation systems and applications.
• Security and Monitoring: Perform security patching, document corrective actions for issues, collect system audits, and continuously monitor systems, networks, and user operations.
• Hardware/Software Installation: Provide installation and testing of hardware and software.

Requirements

• High School Diploma
• 2+ years direct/related experience
• Active / valid DoD 8140 IAT-II certification
• Demonstrated experience as a full-service IT support team member in a Windows AD environment
• Experience working within an IT support team, contributing to and collaborating on daily support activities
• Ability to resolve, contribute to, and provide solutions for IT needs, supporting SCIF and corporate IT operations

Qualifications

• Current/active TS/SCI clearance
• Physical requirements: Must be able to remain in a stationary position 50% of the time. Occasional lifting up to 50 lbs.

Skills

• Technical problem-solving skills
• Customer service orientation
• Strong organizational and prioritization skills
• Effective communication and collaboration abilities

Benefits

• Flexible work schedule
• Professional development opportunities
• Health and wellness programs

Pay

• $70,000 - $90,000 annually

Schedule

• Full-time