Computer Technician

Under the general guidance and direction of the Director of Communications and Information Technology, the Computer Technician will provide help desk services for all users with hardware or software issues, including break-fix, new installs, and upgrades. This role supports all departments of our local government, including Police, Fire, Dispatch, Community Services, Community Development, and Administration.

Responsibilities

• Provide support to computer operators for technical problems to resolve issues promptly
• Ensure computer systems are up to date with critical security patches using the Township's Windows Update server
• Maintain, configure, test, update, and back up all computing software (e.g., Windows OS, Microsoft Office, VMware, Adobe, and various other software)
• Perform regular preventive maintenance and diagnostic testing on computer systems hardware and perform necessary upgrades to maximize performance and maintain relevance (e.g., RAM, drive, and graphics updates)
• Identify network bottlenecks, connection issues, and implement overall network improvements
• Research and identify new and/or improved equipment and software needs
• Upgrade and maintain all network closet cables to keep them organized and working efficiently
• Manage inventory to track existing equipment, identify new equipment needs, and track all active systems

Requirements

• 2 years related training at vocational school or college degree in the IT field
• Three (3+) years prior on-the-job IT experience
• Valid Driver’s License and reasonable insurability
• Network+ and A+ certifications required
• Cisco CCNA certification preferred

Benefits

• 11 paid holidays
• Lifestyle Reimbursement Account
• Paid leave, including vacation, personal, and sick days
• Comprehensive Health, Dental, and Vision Benefits, including Township contribution to HSA & FSA
• Employer-paid life insurance
• Employee assistance program
• Participation in the Ohio Public Employees Retirement System

Pay

Starts at $27.03 per hour

Schedule

Standard schedule is Monday through Friday from 8:30am – 4:30pm. Since this position supports a 24/7 operation, occasional after-hours responses to IT problems or outages may be required.