Computer Technician

Responsibilities

Sentinel is looking for a Computer Technician to assist our customer in supporting their various locations throughout the Phoenix AZ area. The ideal candidate would have experience conducting software upgrades and hardware repairs. This person would provide first-line end-user support, monitoring, prioritizing, and resolving tickets to ensure timely and effective issue resolution, while investigating problems, researching solutions, and documenting actions within a ticketing system. The candidate should be willing to travel locally.

Qualifications

• High School Diploma or equivalent required
• Minimum of 2 years of IT Help Desk or technical support experience preferred
• Strong troubleshooting experience with desktops, laptops, tablets, servers, and switches
• Experience with Windows OS, Windows Server, Mac OS, and iOS environments
• Familiarity with Google Chrome OS and G Suite Admin Console
• Understanding of Next Generation Firewalls and network troubleshooting
• Experience with mobile device management systems
• Excellent customer service and communication skills
• Ability to prioritize tasks and work independently in a fast-paced environment
• This position requires frequent standing, walking, sitting, lifting, carrying, pushing, pulling, and other physical activities associated with supporting IT equipment and infrastructure
• The candidate must have a car, as this position requires travel (up to 3 hours drive) between location and the transportation of equipment
• AZ Driver’s License with a driving record that meets our client’s insurance carrier requirements; as regular in-state travel is required
• Legally authorized to work in the US without sponsorship
• Must demonstrate a “can-do” attitude

About the Role

Sentinel Technologies, Inc. has been rated a top workplace every year since 2012! About Us: Sentinel delivers solutions that can efficiently address a range of IT needs – from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today’s global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO. If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact!