Computer Systems Analyst - Utilities Services

Role overview: The Computer Systems Analyst - Utilities Services is based in Hattiesburg, Mississippi and supports customer service workflows, maintenance coordination, and service reliability. This position combines hands-on execution with reliable documentation and collaboration across operational and technical teams. Responsibilities: Map business processes, assess application gaps, write system requirements, and coordinate acceptance testing. Apply these responsibilities to customer service workflows, maintenance coordination, and service reliability. Work with process owners to support service continuity and clear escalation of operational incidents. Identify problems early, record the evidence behind recommendations, and coordinate handoffs so agreed work is completed accurately. Qualifications: 2+ years of relevant professional experience or equivalent demonstrated project work. Demonstrated capability in requirements elicitation, process mapping, SQL, and system integration. Experience supporting utilities services is preferred. Ability to document decisions, communicate clearly, and handle business information responsibly. Initial priorities: Produce an approved requirements baseline and traceable acceptance criteria. Begin by reviewing the current process, agreeing on a baseline with stakeholders, and identifying the most useful improvement to deliver. Report results using measures appropriate to the role and explain any unresolved dependencies. Work arrangement: Full-Time, On-site in Hattiesburg, Mississippi. Estimated annual cash compensation: USD 90,000 to 121,500. This illustrative range is centered on a national occupational benchmark; local pay, seniority, incentives, and benefits require employer review. No benefits or incentive plan is asserted.requirements elicitation, process mapping, SQL, and system integration