Computer Systems Administrator II - IT Ops Systems - On Site Work Schedule - Anchorage, AK

About the role

The Alaska Native Tribal Health Consortium is seeking a skilled Systems Administrator to join our dynamic team. Reporting to the Information Systems Manager, this role is responsible for the engineering, management, and support of a complex multi-tiered, interdependent server ecosystem.

Responsibilities

• Provides systems administration technical expertise in support of network, communications, and core business functions.
• Evaluates end user needs, goals, budgets in conjunction with application parameters to define overall system requirements and technical design.
• Installs, monitors, and manages servers and customer end-points, resolves issues as needed.
• Installs system and application patches and performs system backups and recovery.
• Maintains system configuration and manages log files.
• Develops user guides, technical procedures, and technical architecture documentation.
• Ensures system security through proactive security patch management.
• Collaborates with Information Systems Security Officer to ensure implementation of industry best-practice system architecture.
• Designs, implements, and maintains organization's email system.
• Establishes user accounts and security guidelines, tracks server performance, and provides tier 2 resolution for issues.
• Maintains and optimizes existing messaging infrastructure to ensure quality user experience.
• Documents internal policies or develops training for end-users.
• Identifies database requirements by interviewing customers and analyzing department applications, programming, and operations.
• Recommends optimal user access techniques.
• Coordinates installation requirements.
• Ensures optimal database performance by calculating most efficient values for database parameters; implementing new releases; completing maintenance requirements; evaluating computer operating systems and hardware platforms.
• Generates usage reports for submission to leadership.
• Supports telehealth server workstation, peripheral, medical device hardware and software.
• Builds, configures, and manages all telehealth servers and workstations.
• Installs operating systems and software applications.
• Implements security systems, solutions, and procedures for development, test, and staging servers and clients.
• Tests, analyzes, implements, and documents secure configuration solutions into the building, deployment, upgrade, and maintenance process for Telehealth servers and workstations.
• Manages upgrades and continually monitors all production telehealth servers for performance, business continuity, disaster discovery, and security.
• Builds and deploys server and multi-client images support, including wireless, in conjunction with software and hardware product development.
• Performs other duties as assigned.

Qualifications

• A Bachelor’s degree in a computer science or related field.
• Non-supervisory five (5) years of progressively complex information technology and system administration experience.
• An equivalent combination of relevant education and/or training may be substituted for experience.
• Microsoft Certified Solutions Expert (highly preferred).
• Infrastructure/Data Private Cloud / Office 365 Communications/Messaging VMware Datacenter Engineer (preferred).
• Cloud Automation Datacenter Virtualization Cyber Security (preferred).
• Mobile Device Management (preferred).
• RedHat Linux (preferred).
• ITIL V3 foundations Certification (preferred).

Skills

• Knowledge in Cloud Design and Virtual Desktop Infrastructure.
• Knowledge in multi-tiered SAN, NAS, and direct-attached SAS including ISCSI, Ethernet, and FC protocols.
• Knowledge of multiple operating systems to include mobile devices.
• Knowledge in networking technology, security guidelines, industry standards, and practices.
• Knowledge of business operations, maintenance, metrics, and goals.
• Knowledge in strong problem research and resolution skills.
• Knowledge of applicable computer system software programs.
• Knowledge of confidentiality rules and regulations and HIPAA Privacy Act.
• Knowledge of ITIL v3.
• Skilled in working in an enterprise, multi-tiered, interdependent environment.
• Skilled in complex multi-level system design to ensure cohesive implementation.
• Skilled in managing large complex projects simultaneously to meet mission critical objectives.
• Skilled in analyzing complex data and developing practical solutions to meet business needs.
• Skilled in assessing and prioritizing multiple tasks and customer demands with attention to detail.
• Skilled in customer service concepts and practices while working in a team of teams.
• Skilled in Industry Standards for Service Lifecycle Design and Management.
• Skilled in Active Directory design, implementation, and system administration.
• Skilled in demonstrated hardware and software troubleshooting techniques.
• Skilled in writing system automation scripts to include PowerShell, Visual Basic, or batch.
• Skilled in establishing and maintaining cooperative working relationships with other employees.
• Skilled in operating a personal computer utilizing a variety of software applications.

Benefits

ANTHC offers a competitive and comprehensive Benefits Package for all Benefit Eligible Employees, which includes:

• Medical Insurance provided through the Federal Employee Health Benefits Program as a Tribal Employee, with over 20 plans and tiers.
• Cost-Share Dental and Vision Insurances.
• Discounted Pet Insurance.
• Retirement Contributions with Pre-Tax or Roth options into a 403(b).
• 401(a) ANTHC Retirement Plan: After one year of employment, ANTHC will begin making matching contributions of up to 5% of your eligible pay, based on your own contributions. In addition, you may be eligible for an annual discretionary contribution of up to 3% from the employer.
• Paid Time Off starts immediately, earning up to 6 hours per pay period, with paid time off accruals increasing based on years of service.
• Eleven Paid Holidays.
• Paid Parental Leave or miscarriage/stillbirth eligibility after six months of employment.
• Basic Short/Long Term Disability premiums, Accidental Death and Dismemberment (AD&D) Insurance, and Basic Life Insurance are covered 100% by ANTHC, with additional options for Short-Term Disability Buy-Up Coverage and Voluntary Life for yourself and your family members.
• Flexible Spending Accounts for Healthcare and Dependent Care.
• Ancillary Cash Benefits for accident, hospital indemnity, and critical illness.
• On-Site Child Care Facility with expert-designed classrooms for early child development and preschool.
• Employee Assistance Program with support for grief, financial counseling, mental/emotional health, and discounted legal advice.
• Tuition Discounts for you and your eligible dependents at Alaska Pacific University.
• On-Site Training Courses and Professional Development Opportunities.
• Licenses and certifications reimbursed and occupational insurance for medical staff.
• Gym Access to Alaska Pacific University includes a salt water pool, rock climbing, workout gym, and steep discounts for outdoor equipment rentals.
• Emergency Travel Assistance.
• Education Assistance or Education leave eligibility.
• Discount program for travel, gym memberships, amusement parks, and more.

Other Information

ANTHC offers a hiring preference for qualified Alaska Native and American Indian applicants pursuant to P.L. 93-638 Indian Self Determination Act. This position has an on-site only work schedule and is local to Anchorage, AK.