Computer Systems Administrator II - IT Ops Systems Department - Anchorage, AK -On Site Work Schedule

About the role

The Alaska Native Tribal Health Consortium is seeking a skilled Systems Administrator to join our IT Ops Systems Department. Reporting to the Information Systems Manager, this position is located in Anchorage, Alaska.

Responsibilities

• Provides systems administration technical expertise in support of network, communications and core business functions.
• Evaluates end user needs, goals, budgets in conjunction with application parameters to define overall system requirements and technical design.
• Installs, monitors, and manages servers and customer end-points, resolves issues as needed.
• Installs system and application patches and performs system backups and recovery.
• Maintains system configuration and manages log files.
• Develops user guides, technical procedures and technical architecture documentation.
• Ensures system security through proactive security patch management.
• Collaborates with Information Systems Security Officer to ensure implementation of industry best-practice system architecture.
• Designs, implements and maintains organization’s email system.
• Establishes user accounts and security guidelines, tracks server performance and provides tier 2 resolution for issues.
• Maintains and optimizes existing messaging infrastructure to ensure quality user experience.
• Documents internal policies or develops training for end-users.
• Identifies database requirements by interviewing customers and analyzing department applications, programming, and operations.
• Recommends optimal user access techniques.
• Coordinates installation requirements.
• Ensures optimal database performance by calculating most efficient values for database parameters; implementing new releases; completing maintenance requirements; evaluating computer operating systems and hardware platforms.
• Generates usage reports for submission to leadership.
• Supports telehealth server workstation, peripheral, medical device hardware and software.
• Builds, configures and manages all telehealth servers and workstations.
• Installs operating systems and software applications.
• Implements security systems, solutions and procedures for development, test and staging servers and clients.
• Tests, analyzes, implements and documents secure configuration solutions into the building, deployment, upgrade and maintenance process for Telehealth servers and workstations.
• Manages upgrades and continually monitors all production telehealth servers for performance, business continuity, disaster discovery and security.
• Builds and deploys server and multi-client images support, including wireless, in conjunction with software and hardware product development.
• Performs other duties as assigned.

Qualifications

• A Bachelor’s degree in a computer science or related field.
• Five (5) years of progressively complex information technology and system administration experience.
• Microsoft Certified Solutions Expert (highly preferred).
• Infrastructure/Data Private Cloud / Office 365 Communications/Messaging VMware Datacenter Engineer (preferred).
• Cloud Automation Datacenter Virtualization Cyber Security (preferred).
• Mobile Device Management (preferred).
• RedHat Linux (preferred).
• ITIL V3 foundations Certification (preferred).

Skills

• Knowledge in Cloud Design and Virtual Desktop Infrastructure.
• Knowledge in multi-tiered SAN, NAS and direct-attached SAS including ISCSI, Ethernet and FC protocols.
• Knowledge of multiple operating systems to include mobile devices.
• Knowledge in networking technology, security guidelines, industry standards and practices.
• Knowledge of business operations, maintenance, metrics and goals.
• Knowledge in strong problem research and resolution skills.
• Knowledge of applicable computer system software programs.
• Knowledge of confidentiality rules and regulations and HIPAA Privacy Act.
• Knowledge of ITIL v3.
• Skilled in working in an enterprise, multi-tiered, interdependent environment.
• Skilled in complex multi-level system design to ensure cohesive implementation.
• Skilled in managing large complex projects simultaneously to meet mission critical objectives.
• Skilled in analyzing complex data and developing practical solutions to meet business needs.
• Skilled in assessing and prioritizing multiple tasks and customer demands with attention to detail.
• Skilled in customer service concepts and practices while working in a team of teams.
• Skilled in Industry Standards for Service Lifecycle Design and Management.
• Skilled in Active Directory design, implementation and system administration.
• Skilled in demonstrated hardware and software troubleshooting techniques.
• Skilled in writing system automation scripts to include PowerShell, visual basic or batch.
• Skilled in establishing and maintaining cooperative working relationships with other employees.
• Skilled in operating a personal computer utilizing a variety of software applications.