COMPUTER SPECIALIST (FIELD SUPPORT TECH)

Job Summary

Responsible for design installation, troubleshooting, asset management, configuration, and support of all computerized information systems for assigned Navy Exchange activities. Duties include technical and logistical support, user services, and maintenance of telecommunication, network, Point of Sale, RF, and Desktop computing equipment.

Responsibilities

• Provides Information Technology (IT) services and support to Navy Exchanges, Navy Lodges, NEX Distribution Centers/warehouses, and district offices in a region and other activities outside the region, as assigned.
• Performs capacity planning and analysis for new and currently installed networks.
• Installs and modifies network hardware and software as required.
• Installs and modifies desktop computing hardware and software as required.
• Implements new networks from design through post installation stages including cable plants, installation, and testing.
• Documents and manages asset management of networks and all IT equipment in the region.
• Troubleshoots and repairs down or malfunctioning networks and equipment.
• Assists in optimizing networks and desktop computing systems in the region.
• Supports Distribution Center mainframe and conveyor equipment.
• Acts as Code I point of contact in the field for store and distribution center management.
• Takes technical and operational direction from NEXCOM Field Support Supervisor and Regional Lead Technician.
• Ensures/implements the rigorous application of Information Security/Information Assurance policies, principles, and practices in the delivery of Systems, Applications and/or Services (Hardware & Software).
• Maintains valid driver's license to support off-site facilities.
• Performs other related duties as assigned.

Qualifications

• U.S. Citizenship
• Three years experience in IT technical work demonstrating ability and aptitudes for networking, LAN systems, Point of Sale Systems, RF communications/networking, Desktop/Laptop support, printer repair, and management information systems.
• One year of related academic study above high school level may substitute for 9 months of experience up to a maximum of a 4-year bachelor's degree in business/information system discipline for 3 years of general experience.
• Two years of progressive experience in technical support in one or more of the following areas: O/S (i.e., UNIX, Windows XP, NT/W2K, DOS, Linux, O/S 400 etc), database (Oracle, SQL Server, Dbase, Access, etc.), Point-of-Sale, electronic Messaging, desktop/laptop, printers, Applications, Wide Area Networking (design, implementation, troubleshooting, supporting), RF networking, Local Area Network support, Help Desk, system support, utilizing automated tools for tracking, monitoring support activities, analyzing support activities through use of automated tools to identify trends in problems, resolutions, metrics.
• IA Certification: One of the following certifications: A+, Network+, Systems Security Certified Practitioner (SSCP) or one of the following higher level certification: Security+, GIAC Security Essentials Certification (GSEC), Security Certified Network Professional (SCNP), Certified Information Systems Auditor (CISA), Certified Information Systems Security Professional (CISSP), GIAC Security Expert (GSE), Security Certified Network Architect (SCNA). NEXCOM preferred certification is Network+ Technical Certification: MCDST, MCTS Window 7 certification or any replacement certificate or exam that Microsoft may announce in the future to replace Windows 7 Configuration Exam 680. Certification must be valid (not expired) as defined by the policy of the certification issuer. Candidates without the required certification may be placed into this job, but must obtain the required certification within 6 months of appointment; failure to obtain the proper certification requirement will result in termination of employment.

Pay

Full-Time (35+ hours)

Schedule

Full-Time

Unposting Date

Jul 17, 2026, 10:59:00 PM