Computer Specialist

Location: 109 E 16th St, New York, NY 10003. Work Arrangement: On-site in New York City; remote work may be considered for highly qualified candidates.

About the role

The Computer Specialist will support end-user technology, service desk operations, and data-related tools for the Public Engagement Unit Systems project. This position provides technical support across mobile devices, laptops, telephony and call center systems, networking, and reporting platforms, ensuring reliable technology and data access for outreach and operational staff. The position will collaborate with IT, operations, and outreach teams to resolve technical issues, maintain service desk records, and support data quality and reporting needs.

Responsibilities

• Provide technical support for iOS and Android mobile devices, including mobile applications and data collection tools.
• Support and troubleshoot PC and Mac laptops, including system maintenance and data access/reporting tools.
• Support Interactive Voice Response (IVR) and call center technologies, including data capture and reporting components.
• Support VOIP telephone systems, including integration with reporting and analytics platforms.
• Perform service desk functions, including ticket management, incident tracking, and documentation of technical and data-related issues.
• Support Windows and Mac operating systems and productivity tools, including data analysis and reporting environments.
• Support Google Workspace tools, including Sheets and Drive, for data management, reporting, and collaboration.
• Support networking and network infrastructure to ensure secure data transmission and system connectivity.
• Use IT service management and asset management tools to track incidents and data requests.
• Support data validation, data quality assurance, and report generation.
• Support dashboards, spreadsheets, and BI tools used for operational and outreach reporting.
• Deliver strong customer service in response to technical and data-related inquiries.

Requirements

Minimum of two (2) years of relevant experience, with an emphasis on end-user technical support, service desk operations, and data management and reporting tools.

• Knowledge of iOS and Android devices, including support for mobile applications and data collection tools.
• Knowledge of PC and Mac laptops, including troubleshooting, system maintenance, and support for data access and reporting tools.
• Working knowledge of Interactive Voice Response (IVR) systems and call center technologies, including data capture and reporting components.
• Working knowledge of VOIP telephone systems, including integration with reporting and analytics platforms.
• Thorough knowledge of service desk functions and operations, including ticket management, incident tracking, and documentation of data-related issues.
• A+ Certification or equivalent foundational IT support certification.
• In-depth understanding of Windows and Mac operating systems and productivity tools, including support for data analysis and reporting environments.
• Knowledge of Google Workspace, including Sheets and Drive, for data management, reporting, and collaboration.
• Knowledge of networking and network infrastructure, including support for secure data transmission and system connectivity.
• IT service management and asset management tools such as Fresh Service, as well as familiarity with incident and data request tracking systems.
• Basic knowledge of data management concepts, including data validation, data quality assurance, and report generation.
• Familiarity with data reporting and visualization tools (e.g., dashboards, spreadsheets, or BI tools) to support operational and outreach reporting.
• Strong written and verbal communication skills, including the ability to document technical and data processes clearly.
• Strong customer service experience and skills, with the ability to support both technical and data-related inquiries in a professional manner.

Skills

• Strong understanding of end-user IT support and service desk best practices.
• Ability to support both technical systems and data-related workflows.
• Experience documenting technical processes, incidents, and data issues clearly.
• Ability to prioritize and manage multiple support requests in a fast-paced environment.
• Strong troubleshooting and problem-solving abilities.
• Ability to communicate technical concepts to both technical and non-technical stakeholders.
• Ability to collaborate effectively across IT, operations, and outreach teams.
• End-user technical support.
• Service desk operations.
• Data management and reporting support.
• Customer service.
• Technical documentation.
• Problem-solving and troubleshooting.
• Cross-functional collaboration.