Computer & Server Field Technician in Richmond, VA

Responsibilities

• Provides the full range of Field Engineering support for an assigned base of large / complex clients.
• Takes complete ownership of onsite service activity.
• Performs advanced-level maintenance on all products, including low-complexity installation activities.
• Provides technical feedback on equipment, systems and processes to improve overall service delivery.
• Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
• Identifies and resolves systemic issues within the team.
• Proactively supports the needs of other team members, providing technical assistance and expertise.
• Contributes to improved client services metrics reporting and documentation.
• Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.

Requirements

• High School Diploma or GED required
• May require technical certification or Associate Degree
• Generally, 2-4 years’ experience in area of responsibility
• Must have a valid driver's license
• Criminal background verification will be required
• Must have access to a reliable vehicle

Benefits

• Unlimited paid time off
• 401(k) plan
• Comprehensive healthcare
• HSA matching
• Ongoing learning opportunities
• Commitment to work-life balance
• Investment in future success