Computer Operator [Must have Power BI, BMC Footprints] - Columbia, SC/100% REMOTE

Why is this position open

This position is open to support IT consultants working on high priority projects.

Interview Process

• 1 round, virtual

Duration of the Contract

• 12 Months
• Possibility for extension

Work Location

• Role is 100% remote

Statement of Work (SOW) for Contingent Labor Request

• TEAM SIZE: 10-12
• DRESS CODE: BUSINESS CASUAL
• PRIMARY WORK LOCATION: REMOTE
• SECONDARY WORK LOCATION: NONE

Company/Department Culture

The Computer Operator position will be part of the HCIS team. The team is a combination of Clemson information technology professionals and experienced consultants, and we are seeking individuals who are highly productive, very flexible, and can work effectively in an environment where ambiguity is common. Team members are expected to contribute with minimal supervision and be self-motivated. The project demands individuals who are strong collaborators, who want to make a positive contribution to the State of South Carolina and can understand top-level goals and objectives and drive toward them. Candidates who enjoy working on complex, change-oriented projects with motivated team members will find this position attractive.

Scope of the Project

THIS PROJECT INCLUDES MAKING FEDERALLY MANDATED CHANGES FOR THE MEDICAID SYSTEM OF SC. THIS POSITION WILL PERFORM MONTHLY BILLING EXTRACTION FROM SOLARWINDS, EXCEL AND TRANSPOSE THE DATA FOR BILLING. AUTOMATE THE TASKS AS MUCH AS POSSIBLE. OTHER DUTIES TO INCLUDE MAINTAINING EXECUTIVE DASHBOARD AND PROVIDE TIER 1 SUPPORT FOR BMC FOOTPRINTS TICKETING SYSTEM.

Daily Duties/Responsibilities

• GATHERING INFRASTRUCTURE DATA AND ASSISTING WITH UPDATING EXCEL SPREADSHEETS TO BE SHARED WITH MITS BILLING DEPARTMENT
• MANAGE AND SUPPORT THE MITS INTERACTIVE DASHBOARD
• ASSET MANAGEMENT TASKS
• ASSIST WITH DOCUMENTING THE PROCESS OF EACH OF THE TASKS
• DOCUMENT, UPDATE AND VERIFY THE STEPS IN COLLABORATING WITH THE TECH WRITER
• SERVE AS BACKUP TO FOOTPRINTS ADMINISTRATOR
• COLLABORATE WITH FOOTPRINTS TICKETING ADMINISTRATOR TO MAKE NECESSARY CHANGES TO FORMS, WORKSPACES AND DEVELOP FAQS

Required Skills (Rank in Order of Importance)

• MICROSOFT EXCEL
• MICROSOFT POWER BI
• BMC FOOTPRINTS TICKETING SYSTEM
• COLLABORATION
• COMMUNICATION

PREFERRED SKILLS (Rank in Order of Importance)

• PREVIOUS EXPERIENCE WITH PARTICIPATING IN SOFTWARE UPGRADE, CHANGE AND RELEASE MANAGEMENT PROCEDURES