Computer Operator

About the role

Founded in 1824, Rensselaer Polytechnic Institute (RPI) is the first technological research university in the United States. We bring creativity, science, and technology together to address society's greatest challenges. We cultivate exceptional problem-solvers by immersing them in a culture of rigorous inquiry, disciplined practice, and hands-on application. Our strategic plan, RPI Forward, charts a pioneering course for the next era of RPI.

Responsibilities

• Maintain VCC, CII and remote computer supply areas, receive deliveries, put away supplies, complete necessary paperwork according to policies and procedures and notify supervisor of low supply levels to ensure appropriate levels are available.
• Monitor the status of computer rooms and perform physical checks to ensure safe and continued operation of equipment such as HVAC.
• Monitor temperature and humidity levels to prevent adverse environmental impact to major systems.
• Monitor the operation of services, including computers, printers, networks, and phone systems, identify service irregularities and equipment failures.
• Contact support staff when conditions warrant action.
• Execute procedures for managing offsite tape handling following standard procedures and maintain security of password lists and key.
• Patrol remote campus locations and complete security checks, monitor and maintain status of equipment and resolve issues as needed.
• Provide customer support including, handle and distribute printer and plotter output, install and remove equipment from computer rooms, rebooting servers or executing specific procedures on equipment, respond to phone and e-mail inquiries, assess the nature of reported problems, and execute standard operating procedures.
• Maintain appropriate practices to ensure confidentially and security of data, especially with the regards to mandated requirements (i.e. FERPA, HIPPA, PCI, etc.).

Requirements

• High school diploma or GED.
• At least 1 year of experience working with computer and network equipment and operating software.
• Valid U.S. driver’s license and reliable transportation.

Qualifications

• Associate’s degree in IT, Science, Engineering, or a related field.
• Basic coding or scripting skills in any language or system.
• Basic mechanical aptitude for assembling and repairing items.

Skills

• Knowledge of Microsoft products and computer networks.
• Planning, organizing, and effective time management skills.
• Excellent interpersonal and communication skills.
• Ability to anticipate and solve problems.
• Ability to work independently, under pressure in a variety of technical situations and meet established goals and objectives.
• Excellent customer service skills.

Benefits

• Top notch employee health and retirement benefits.
• A generous paid time off program.
• Tuition remission.
• Opportunities for career growth.

Pay

Expected hiring range: $18.00 per hour

Schedule

Shift 3rd Shift: 11:00pm - 7:30am; Wednesday, Thursday, Friday, Saturday, Sunday (ending Monday morning at 7:30am)

Total Compensation And Benefits Information

Rensselaer’s Total Compensation Program is designed to provide stable pay growth, a comprehensive and affordable benefits package, and a comprehensive and affordable retiree medical and prescription plan. Our goal is to provide you and your family with a comprehensive health and welfare program as an umbrella of financial security and protection during your employment.

RPI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or gender identity, national origin, disability status, protected veteran status, or other characteristic protected by law.