Computer Operator

About the role

Computer Operators at Kyndryl are key in helping revolutionize the way we operate complex computer systems. You will have the opportunity to work with cutting-edge technology, supervise and control intricate networks and applications, and operate distributed systems in a multi-vendor environment. As a Computer Operator, you will be on the technical frontline—performing batch operations as per service agreements, analyzing first-level issues across systems, and resolving or routing issues as appropriate. You will also develop support system management processes specific to customer requirements, ensuring the highest level of service to our customers.

If you have a passion for technology and a desire to continually improve your skills, this is the position for you. You will work with a talented team of professionals and collaborate on exciting projects that are shaping the future of our industry.

Your Future at Kyndryl

As a Computer Operator, you will interact and collaborate with cross-functional teams, making it easy to identify career paths within Kyndryl. Whether you want to delve into automating complex processes, drive essential systems, or ensure top-notch delivery to our customers, there is a path for you—and we’re invested in paving the way.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19; however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

You’re good at what you do and possess the required experience to prove it. Equally important, you have a growth mindset and are keen to drive your own personal and professional development. You are customer-focused, prioritizing customer success in your work, and naturally inclusive in how you collaborate with others.

Responsibilities

• Perform batch operations as per service agreements.
• Analyze first-level issues across systems and resolve or route them appropriately.
• Develop support system management processes tailored to customer requirements.
• Maintain 24x7 support by working an Alternate Work Schedule (AWS), including any shift, weekends, and holidays.

Requirements

• At least 2 years’ experience in an Operations environment.
• At least 2 years’ hands-on experience working with Windows and Office products, including Word, Excel, and Teams.
• Excellent customer relations and communications skills.
• Ability to detect and troubleshoot problems and navigate independently.
• Working knowledge of Network fundamentals such as Routers, Switches, and Circuits.
• High school education required; college education preferred.
• Must pass stringent background checks.

Skills

Preferred:

• Working knowledge of the Major Incident process.
• Working knowledge of the Problem and Change processes.
• Experience with one or more of the following: Access Credentials and Entitlements System (“ACES”), Ansible Controller, BMC TrueSight (BNA), Confluence, Control-M, Data Loss Protection (“DLP”), Data Protection Suite Commcell Console, Dynatrace Enterprise Manager, FedIdentity, GitLab / GitHub, Grafana, Infoblox Internet Protocol Administration (“IPAM”), Jenkins, Jira/Rally Collaboration Platform, MIR3, Okta, Omnibus (Netcool), Privileged Session Manager (“PSM”), PuTTy / Secure CRT, Secure Virtual Desktop, ServiceNow/Configuration Management Database (“CMDB”), SevOne & Thousand Eyes, Splunk Enterprise, VMware vSphere, VMware Workspace ONE, WebSphere Admin Console.

Pay

The compensation range for the position in the U.S. is $55,200 to $99,240 based on a full-time schedule. Your actual compensation may vary depending on your geography, job-related skills, and experience. For part-time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city, or local minimum wage requirement.

Different compensation ranges apply for the following locations:

• California (San Francisco Bay Area): $66,240 to $119,040
• California (All Other): $60,720 to $109,200
• Colorado: $55,200 to $99,240
• Massachusetts: $55,200 to $109,200
• New York City: $66,240 to $119,040
• Washington: $60,720 to $109,200
• Washington DC: $60,720 to $109,200

This position is eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. If this is a sales commission-eligible role, you will participate in a sales commission plan in lieu of the annual discretionary bonus program.

Benefits

• Comprehensive benefits package including medical and dental coverage, disability, and retirement benefits.
• Paid leave and paid time off.
• Employee learning programs with access to certifications from Microsoft, Google, Amazon, Skillsoft, and more.
• Company-wide volunteering and giving platform to donate, start fundraisers, volunteer, or search non-profit organizations.

Schedule

This role requires working an Alternate Work Schedule (AWS) to maintain 24x7 support, including any shift, weekends, and holidays.