Jobs · Customer Service

Computer Operator

Kyndryl · Rye Brook, NY · 1 mo ago
RemoteRemoteCustomer ServiceFull-time
We need to produce HTML fragment with sections for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title. Must not include Job ID etc. Must remove boilerplate, navigation, legal, EEO, etc. Must preserve all substantive info. We need to parse the posting. Let's extract sections: - Who We Are: description of Kyndryl. Could be "About the role"? Actually "Who We Are" is about company. Could be placed under "About the role"? The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have "About the role" heading and include description of role and maybe company? The "Who We Are" is about company, not role. But we can still put under "About the role"? Might be okay. However we need to preserve all substantive info. Could create a section "About the role" containing the description of role and maybe company overview. But we also have "Your Future at Kyndryl" which could be part of responsibilities or qualifications? Might be "Responsibilities"? Actually "Your Future at Kyndryl" is about career path. Could be part of "About the role" or maybe "Qualifications"? Not exactly. Could be omitted if not fitting headings? But we need to preserve all substantive info; we can't discard. We could put it under "About the role" as additional prose. Then "Who You Are" is about qualifications/skills. Could go under "Requirements" or "Qualifications". We have "Required Technical and Professional Expertise" and "Preferred Technical And Professional Experience". Those are requirements. Also "Being You" about diversity (maybe not needed). Also "What You Can Expect" about benefits, learning programs, volunteering. That's benefits. Also "Get Referred!" is application instruction; we must remove application instructions. So drop that. Also "Kyndryl currently does not require employees to be fully vaccinated..." is maybe a note about vaccination; could be considered part of "Benefits"? Not really. Might be considered boilerplate? It's a policy note. Might be considered EEO? Not exactly. It's a specific policy about vaccination. Could be included under "Benefits"? Not appropriate. Might be considered "Requirements"? Not. Could be placed under a short paragraph maybe under "About the role"? But it's not about role. Might be considered boilerplate? It's a specific policy but not about role. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. Vaccination policy might be considered legal? Not sure. Safer to keep? It's substantive info about employment condition. Could be placed under a generic section like "Additional Information"? But we only allowed headings list. Could we create a section "Other Information"? Not in allowed list. Probably we should drop it as it's not directly role-related. However instruction says preserve ALL substantive information; do NOT invent or summarize away detail. If we drop it, we lose info. But maybe it's considered boilerplate? It's a policy note; could be considered legal. I'd lean to keep it under a section like "About the role" or maybe under "Benefits"? Not benefits. Could be under "Qualifications"? Not. Maybe we can create a section "Additional Information" but not allowed. The instruction says use those headings as examples; maybe we can add other headings if needed? It says "use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." The e.g. suggests those are examples, not exclusive. So we could add other headings if needed. But better to stick to those. We could fit vaccination note under "Benefits"? Not really. Could be under "About the role" as a note about working conditions. Let's structure:

About the role

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. ... (include Who We Are and The Role description). Also include "Your Future at Kyndryl" maybe. Then

Responsibilities

  • Perform batch operations as per service agreements
  • Analyze first-level issues across systems
  • Resolve/route issues as appropriate
  • Develop support system management processes specific to customer requirements
  • Supervise and control intricate networks and applications
  • Operate distributed systems in a multi-vendor environment
  • Work with cutting-edge technology
But some of those are from The Role description. We need to ensure we don't duplicate. Let's extract responsibilities from The Role: "You will have the opportunity to work with cutting-edge technology, supervise and control intricate networks and applications, and operate distributed systems in a multi-vendor environment. As a Computer Operator you will be on the technical frontline – performing batch operations as per service agreements, analyzing first-level issues across systems, and resolving/routing issues as appropriate. You will also have the opportunity to develop support system management processes specific to customer requirements, ensuring that we provide the highest level of service to our customers." So responsibilities list: work with cutting-edge tech, supervise/control networks/apps, operate distributed systems multi-vendor, perform batch ops per SLA, analyze first-level issues, resolve/route issues, develop support system management processes specific to customer req. Now "Your Future at Kyndryl": talk about career paths, interacting with cross-functional teams, identifying career paths, delving into automating complex processes, drive essential systems, ensure top-notch delivery, we invested in paving the way. Could be under "About the role" or maybe "Qualifications"? It's more about growth opportunities. Could be under "About the role" as additional prose. Now "Who You Are": growth mindset, customer-focused, open and borderless, inclusive. That's qualifications/skills. Now "Required Technical and Professional Expertise": Experience with scheduling software, reporting, and logging; Proficient with Operating Systems (Windows or Mac). Now "Preferred Technical And Professional Experience": Experience with Troubleshooting, Backup/Recovery and Basic Networking. Now "Being You": diversity statement; could be under "Qualifications" maybe as a note about inclusion. Could be under "Qualifications" as a bullet about valuing diversity. Now "What You Can Expect": benefits: state-of-the-art resources, Fortune 100 clients, opportunity to innovate, build capabilities, relationships, processes, value. Kyndryl cares about well-being and offers benefits that give choice, reflect diversity, support you and family. Employee learning programs for certifications (Microsoft, Google, Amazon, Skillsoft, etc). Volunteering and giving platform to donate, start fundraisers, volunteer, search over 2M non-profits. Invest heavily in you. Thus we can create Benefits section with those points. Pay and Schedule: not mentioned. So we should NOT include Pay or Schedule sections. Now we need to avoid boilerplate: remove "Who We Are" heading? We'll incorporate its content into About the role. Also remove "Get Referred!" and vaccination note? Vaccination note maybe we can include under About the role as a note about working conditions? It's about vaccination requirement for client sites. Could be considered a condition of employment. Might be okay to include under About the role as a note. But we must not include EEO etc. Vaccination note is not EEO. I'd keep it. Now produce HTML. Structure:

About the role

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. Computer Operators at Kyndryl are key in helping revolutionize the way we operate complex computer systems. You will have the opportunity to work with cutting-edge technology, supervise and control intricate networks and applications, and operate distributed systems in a multi-vendor environment. As a Computer Operator you will be on the technical frontline – performing batch operations as per service agreements, analyzing first-level issues across systems, and resolving/routing issues as appropriate. You will also have the opportunity to develop support system management processes specific to customer requirements, ensuring that we provide the highest level of service to our customers. If you have a passion for technology and a desire to continually improve your skills – this is the position for you. You will work with a talented team of professionals and collaborate on exciting projects that are shaping the future of our industry. As a Computer Operator, you will be interacting and collaborating with cross-functional teams which makes identifying career paths with Kyndryl easy. Whether you want to delve into the intricacies of automating complex processes, drive essential systems, or ensure top-notch delivery to our customers, there is a path for you – and we’re invested in paving the way. Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Responsibilities

  • Work with cutting-edge technology
  • Supervise and control intricate networks and applications
  • Operate distributed systems in a multi-vendor environment
  • Perform batch operations as per service agreements
  • Analyze first-level issues across systems
  • Resolve or route issues as appropriate
  • Develop support system management processes specific to customer requirements

Requirements

  • Experience with scheduling software, reporting, and logging
  • Proficient with Operating Systems (Windows or Mac)

Qualifications

  • Growth mindset – keen to drive personal and professional development
  • Customer‑focused – prioritizes customer success
  • Open and borderless – naturally inclusive in how you work with others
  • Value diversity and inclusion – Kyndryl welcomes people of all cultures, backgrounds, and experiences

Skills

  • Preferred: Experience with troubleshooting, backup/recovery, and basic networking

Benefits

  • State‑of‑the‑art resources and work with Fortune 100 clients
  • Opportunity to innovate, build new capabilities, relationships, processes, and value
  • Benefits that give choice, reflect employee diversity, and support you and your family
  • Employee learning programs for certifications (Microsoft, Google, Amazon, Skillsoft, and more)
  • Company‑wide volunteering and giving platform – donate, start fundraisers, volunteer, search over 2 million non‑profit organizations
  • Investment in your development and success
We must not include Pay or Schedule sections. Check for any repeated content: We included "You will have the opportunity to work with cutting-edge technology" both in About the role and Responsibilities; that's okay but maybe duplicate. Could remove from About the role to avoid duplication. But About the role already includes that sentence; we could keep it there and not duplicate in Responsibilities. However Responsibilities list includes that as a bullet; it's okay to have some overlap but better to avoid duplication. Let's adjust: In About the role we keep the description; in Responsibilities we can list the specific duties without repeating the cutting-edge tech line. But we already have that line in About the role; we can keep it there

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