Computer Operator

About the role

Keep Critical Business Systems Running Smoothly At Great West, an Old Republic Company, our technology operations team plays a vital role in ensuring the reliability, performance, and availability of the systems that support our business. We are seeking a Computer Operator who is detail-oriented, technically minded, and thrives in a fast-paced production environment. In this role, you will monitor enterprise systems, execute software deployments, support batch processing, and maintain high-volume printing operations that are critical to daily business functions. This is an excellent opportunity for someone looking to build a career in IT operations, infrastructure, and enterprise systems support.

Responsibilities

• Monitor system consoles and perform routine computer operations for our mainframe (IBM z/OS), server, and infrastructure environments.
• Execute approved scheduling, maintenance, and processing changes to support production operations and optimize batch performance.
• Utilize job scheduling and backup systems to manage scheduled and on-demand processing activities.
• Monitor job completion, investigate failures or processing discrepancies, and coordinate resolution with appropriate teams.
• Review scheduling backlogs, research exceptions, and ensure timely issue resolution.
• Assist with operational reporting, service level agreement (SLA) tracking, audit requirements, and Sarbanes-Oxley (SOX) compliance activities.
• Complete operational checklists to support application startup, monitoring, and ongoing processing activities.
• Maintain accurate operational procedures and documentation.
• Operate and maintain high-volume printers, folders, and related production equipment.
• Monitor equipment performance and perform routine maintenance, including replenishing supplies and replacing consumable components.
• Load paper, manage printer queues, and replace ribbons, toner, fuser oil, web assemblies, and other materials as needed.
• Retrieve, sort, and distribute reports and printed materials to designated users and departments.
• Monitor inventory levels and coordinate the ordering of paper, envelopes, and operational supplies.
• Troubleshoot printer and production equipment issues and coordinate with management and vendors for timely resolution.
• Communicate equipment status, operational updates, and outstanding issues during shift transitions.
• Retrieve software deployment requests from Application Development teams and implement approved changes.
• Execute software upgrades, releases, and deployments according to documented procedures.
• Coordinate implementation activities between Application Development and IT Operations teams.
• Document, communicate, and track deployment concerns, risks, and expectations.
• Follow established escalation procedures to resolve issues and support successful implementation activities.