Computer Operations Manager

Location: Celebration, FL
Engagement Type: Contract / Staff Augmentation
Work Mode: On-site
Duration: ASAP – June 30, 2028 (with potential renewal/extension)
Interview Type: Microsoft Teams or In-Person

About the Role

The Computer Operations Manager leads and coordinates daily operations for technical staff, overseeing project scheduling, monitoring, system availability, and incident response. This position drives operational excellence, manages IT asset lifecycles, maintains service desk performance, and ensures compliance with internal policies, security standards, and service level agreements (SLAs).

Responsibilities

• Manage daily technical team activities, project scheduling, monitoring, ticket resolution, and incident response.
• Oversee the deployment, configuration, and lifecycle management of IT assets, including desktops, laptops, mobile devices, printers, and servers.
• Lead, mentor, and evaluate a team of supervisors, project leaders, and technical staff, including training and succession planning.
• Develop, implement, and enforce operational standards, best practices, and IT service management processes (incident, problem, change, and request management).
• Monitor system performance and service desk operations to ensure timely issue resolution and high customer satisfaction.
• Plan and coordinate the integration of new technologies, enterprise-wide software rollouts, updates, and patch management activities.
• Provide advanced hands-on computer, user, network, and telephony support, including hardware/software installation, configuration, and troubleshooting.
• Collaborate with infrastructure and application teams for seamless system deployment and support.
• Provide input on business continuity planning and disaster recovery strategies.
• Travel to remote locations to resolve IT issues and deploy resources as required.

Requirements

• Minimum of 7 years of IT work experience with exposure to multi-platform environments.
• Proven capability in team leadership, workload organization, and IT service delivery management.
• Strong foundational skills in problem-solving, critical thinking, decision-making, and quality assurance principles.
• Excellent written and verbal communication skills across diverse audiences and project teams.
• Demonstrated customer service focus and interpersonal skills in managing client and user relationships.

Qualifications

Associate's or Bachelor's Degree or technical institute degree/certificate in Computer Science, Information Systems, or a related field (or equivalent work experience).

Schedule

Standard hours flexible between 7:00 AM and 6:00 PM, Monday through Friday, operating on a regular, rotational, or on-call schedule.

Travel

Requires 25% to 40% travel between locations.

Physical Requirements

Ability to lift up to 50 lbs, climb ladders, squat, stoop, push, crawl, and bend in all weather conditions.