Computer Operations Manager

2-year contract with renewal opportunity, on-site in Celebration, FL (20-45% travel within central Florida). Work authorization: US citizens and Green-Card holders only.

Pay

$78 – $80 per hour.

Requirements

• Associate’s or Bachelor’s degree, technical institute degree/certificate in Computer Science, Information Systems, or related field, or equivalent work experience.
• Seven or more years of IT work experience with exposure to multi-platform environments.

Experience

• Leading and managing the delivery of IT services across a program, ensuring alignment with business needs and service-level expectations.
• Leading, mentoring, and developing a team of supervisors, project leaders, and technical staff.
• Overseeing the deployment, configuration, and lifecycle management of IT assets including desktops, laptops, mobile devices, printers, and servers.
• Developing and implementing IT service-management processes: incident, problem, change, and request management.
• Coordinating and supporting enterprise-wide software rollouts, updates, and patch-management activities.
• Monitoring and improving service-desk performance, timely resolution of user issues, and high customer satisfaction.
• Documenting solutions to technology issues.
• Ensuring compliance with IT policies, security standards, and regulatory requirements across all service-delivery activities.

Responsibilities

• Manage and coordinate daily activities of the technical team, including project scheduling, monitoring, and incident response.
• Ensure operational support coverage and adherence to service-level agreements (SLAs).
• Monitor system performance and availability, ensuring timely resolution of issues.
• Develop, implement, and maintain operational standards, procedures, and best practices.
• Ensure compliance with internal policies, industry standards, and regulatory requirements.
• Plan and manage the integration and support of new technologies into the environment.
• Collaborate with infrastructure and application teams to ensure seamless deployment and support of systems.
• Lead, mentor, and develop a team of supervisors, project leaders, and technical staff; conduct performance evaluations, training, and succession planning.
• Provide input on business continuity planning and disaster-recovery strategies.
• Drive continuous improvement initiatives to enhance service delivery and customer satisfaction.
• Provide computer and user support including installation and configuration of hardware and software, upgrades, patches, and advanced technical support.
• Monitor service-ticket queue, resolve tickets as assigned, and document work performed and resolutions.
• Perform advanced network and telephony support.
• Provide on-site support for remote troubleshooting by other technical staff.
• Travel to remote sites to resolve IT-related issues and/or deploy resources.