Computer Network Technician

About the role

Universal Leaf North America (ULNA), a subsidiary of Universal Corporation, is the premier supplier of quality, compliant, and sustainable tobaccos and services to customers in Canada, Guatemala, Mexico, and the U.S. The Nash Facility is the most technologically advanced tobacco threshing operation in the world, processing over one million pounds of semi‑perishable tobacco per day. The J. P. Taylor Company, L.L.C. facility provides tobacco stems and scrap blending, rolling, and cutting. Both facilities maintain ISO 9001 Quality and ISO 14001 Environmental systems, and unusable tobacco waste is transformed into organic compost at the Carolina Recycled Ag Materials, LLC (CRAM) facility. Additional services include Universal Storages for tobacco logistics and storage.

As a Computer & Network Technician at Universal Leaf North America, you will provide computer technical support and service to ensure user systems are functioning properly. This position supports information technology systems in the office and manufacturing environment.

Responsibilities

• Administrate, test, troubleshoot, and repair network equipment, hardware, parts and systems
• Support users with PC hardware & software installation, upgrades and troubleshooting
• Support VOIP telephony equipment, including installations and user assistance
• Evaluate performance and reliability of production equipment including thin clients, thermal printers, moisture testers and scale head indicators
• Evaluate functionality of newly installed equipment to assess system performance under actual operating conditions
• Manage, deploy and troubleshoot Linux Servers and Linux Hypervisors
• Ensure data integrity of backups and replication
• Troubleshoot and maintain hundreds of network devices such as switches and routers
• Engage in proactive security measures and security auditing
• Perform database administration
• Other duties may be assigned

Requirements

• Associate or Bachelor Degree in related field preferred, or equivalent combination of education and experience
• Knowledge of network equipment, servers, PC’s, printers and other peripherals
• Effective analytical, planning and organizing skills
• Excellent verbal and written communication skills
• Strong problem‑solving skills
• Ability to work in a team environment as well as alone when required
• Ability to follow detailed instructions and remain focused through interruptions and other distractions
• Willingness to travel
• Ability to adapt to frequent changes in climate, environment, workload and schedules, including Saturday and Sunday work when required

Preferred Qualifications

• Thorough understanding of the benefits of the use of open‑source technologies

Benefits

• 401(k) match
• Pension
• Merit increases
• Paid holidays
• Medical, dental, life, vision coverage
• Short and long‑term disability benefits
• Tuition assistance