Computer Network Technician

Summary

The Computer Network Technician reports to the Director of Information Technology and provides technical support for all district technology. Resolves problems or answers questions about district hardware and software and/or develops effective solutions. Maintains contact with customers via phone, email, web, and in-person. Maintains standards for call closure and resolution to ensure optimum quality assurance and customer satisfaction. Creates documentation of technical subjects as needed.

Essential Duties And Responsibilities

• Troubleshoots and resolves user requests for help with hardware, software, telecommunication systems, Internet, Intranet and network/LAN problems, or escalates/refers to appropriate source.
• Helps end-users with utilization of software applications and peripheral devices.
• Documents diagnostic steps while troubleshooting the reported problem or question.
• Initiates and follows through on help desk requests to ensure closure and customer satisfaction.
• Performs network functions such as resetting passwords, assisting end-users in file management and checking user security.
• Implements and maintains configuration and upgrades for routers, switches, cache engines, and wireless devices.
• Troubleshoots failures in data network environment involving routers, switches, cache engines, wireless technology, includes hardware, software, connectivity.
• Ability to demonstrate original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; and develops innovative approaches and ideas.
• Provides hardware and software fault isolation, repairs, installation, upgrades and configuration management.
• Aids in managing, configuring and distributing IP addresses.
• Supports Local and Wide Area Network data communications.
• Aids in the design and implementation of new Local Area Networks within new or existing sites.
• Recommends cabling design and placement specifications to meet IEEE 802.3 standards.
• Installs, maintains, and supports network cabling.
• Ability to identify and resolve problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations.
• Performs other duties as assigned.

Qualifications

• Minimum Qualifications/Education And/or Experience: Bachelor's degree in Information Systems, Computer Science or related field, and two years of experience with Active Directory/File Server environment; or Associates degree/certifications in the field and four years of professional experience in computer operations, desktop support and two years of experience with Active Directory and File Server environments Two years of experience in troubleshooting or fixing computer hardware problems, including experience with Windows OS, MAC OS, Google Suite and other software applications Knowledge of computer hardware and networking components Experience with configuring, maintaining and troubleshooting routers; access servers, and layer switching.
• Preferred Experience: With HTML, CMS, CCS, PHP, SQL, SPSS, and/or MySQL Highly organized, ability to prioritize workload, and complete tasks in a timely and efficient manner Self-motivated, problem-solving skills, and detail oriented Demonstrated communication and interpersonal skills with the ability to work independently, or with a team, and exercise sound judgment Customer focused, and models exemplary customer service in all facets of the job.

Additional Requirements

• Valid Arizona IVP Fingerprint Card or be able to obtain one
• Valid Arizona Driver License
• Proof of MMR immunization verification required unless born prior to January 1, 1957
• Negative TB test within the last year

Physical Requirements

• Physically able to operate a variety of equipment and use a variety of tools/implements appropriate for computer, server, telephone, and other technology diagnostics and/or repair, and assigned office tasks.
• Physically able to regularly lift and move up to 25 pounds, occasionally lift, and move up to 50 pounds.