Computer Network Support Specialist

White Pine Innovations is part of the Seneca Nation Group (SNG) portfolio of companies. SNG is the federal government contracting business wholly owned by the Seneca Nation, meeting mission-critical needs of federal civilian, defense, and intelligence community customers across a variety of domains.

About the role

The Computer Network Support Specialist (Tier 1) will support our government client in Kansas City, MO, providing data center IT support in a 24x7x365 environment and second-tier support to end users for server, mainframe applications, or hardware. This role involves interacting with network services, software systems engineering, and/or application development to restore service and identify core problems.

Responsibilities

• Provide Tier II support.
• Perform Production Control duties using state-of-the-art scheduling packages.
• Perform System Administration duties in a mainframe and midrange environment.
• Manage and perform steps/actions required in the Remedy ticketing system.
• Maintain a high level of technical skill in your field of expertise.
• Perform and/or oversee security of the data center, including escorting personnel to designated areas.
• Complete daily logs and journals for computer room security, shift turnover, and daily activity notes.
• Support Disaster Recovery (DR) exercises.
• Ensure customer satisfaction through issue and problem resolution.
• Report, document, and escalate customer contacts regarding issues or problems.
• Perform research and analysis on administrative and program-related IT issues.
• Determine pertinent issues and collect relevant information from various sources.
• Develop and present recommendations for changes and solutions to programs or procedures.
• Plan and coordinate maintenance and upgrades for NITC Infrastructure and customers.
• Optimize network and system functionality, reallocating system resources as needed.
• Diagnose and recover failed systems and applications, individually or with assistance.
• Perform research to develop useful business requirements.
• Execute and modify jobs/programs using multiple scheduling packages.
• Perform Computer Operations functions such as system IPLs/reboots, backups, configuration modifications, troubleshooting failures, recycling applications, and production scheduling.
• Research and resolve environmental and facilities power issues within prescribed timeframes.
• Complete logs required during daily security checks.
• Participate in quarterly training on manually starting generators and switching PDUs from loss power sources.
• Demonstrate skills critical to maintaining stable infrastructure and customer access.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree in a computer science field or an Associate’s degree in a technology field and 2+ years’ experience in a similar position.
• 5+ years’ experience in a data center support-related field.
• Ability to perform system administration for Linux, Windows, and Mainframe systems.
• Knowledge of networks, switches, and other peripherals.
• Knowledge of storage appliances, database, and application servers.
• Demonstrated successful project management skills.
• ITIL Foundations V3 certification required within 90 days of hire.

Benefits

• Comprehensive medical and dental care.
• Matching 401K.
• Paid time off.
• Flexible spending accounts.
• Disability coverage.
• Other benefits providing financial protection for you and your family.

The company prides itself on a collaborative work environment and culture that embraces its mission of providing financial and non-financial benefits back to the members of the Seneca Nation.