Computer/Laptop Repair Technician

About the role

Performs tasks associated with the testing, diagnosing, repair, and/or refurbishment of mobility products (Toughbooks & Toughpads). This includes disassembling (taking apart) and reassembling components after repairing or replacing parts.

Responsibilities

• Test, troubleshoot, and diagnose computer hardware failures
• Replace, adjust and/or repair faulty components
• Conduct testing and troubleshooting functions with the assistance of information in the form of written or verbal descriptions/diagrams
• Perform data input of required material
• Perform quality inspections for all completed processes
• Read and interpret schematic diagrams and technical manuals
• Research and order parts required for individual repairs
• Provide feedback to supervisors of any observed trends or unusual failure conditions
• Miscellaneous daily tasks including quality control support and/or clean-up activities
• Other duties as assigned

Requirements

• Experience in computer troubleshooting and repair, down to the subassembly level, including but not limited to the removal and replacement of hard drives, memory, modems, motherboards, etc.
• Working knowledge of Windows
• Possess good organizational, decision-making, and logical troubleshooting skills
• Effective written & oral communication skills
• Detail-oriented
• Ability to learn new applications and programs
• Must be able to lift 12 pounds to a height of 5 feet
• Ability to work independently as well as in a team environment

Qualifications

• A+ Certification a plus

Benefits

• Health Benefits – Medical, dental, and vision
• Voluntary Benefits – Life, accident, critical illness, disability, and pet insurance
• Panasonic Retirement Savings & Investment Plan (PRSIP) – 401(k) plan with company matching contributions
• Paid Time-Off Benefits – PTO, holidays, and volunteering (company sponsored events)
• Health Management and Wellbeing Programs – EAP, virtual health management (Teledoc), Lifestyle program, Diabetes Management (Livongo), Mindful by Blue KC, and A Healthier You program

Pay

The wage range is $15.00 - $17.00 per hour. Actual compensation varies depending on the individual's knowledge, skills, experience, and location. The minimum hourly wage for this role will be the greater of the posted range, or minimum wage for the location where the employee will be working, subject to local minimum wage requirements.