COMPUTER INFORMATION SERVICES SPECIALIST II
Introduction
It is important that all experience be fully documented. Failure to ANSWER ALL SUPPLEMENTAL QUESTIONS SPECIFICALLY AND ACCURATELY may cause the candidate to be rejected. Please fill out the application completely. The application is part of the examination process. Your answers will determine your eligibility to participate in the next phase of the selection process.
Clearly describe your qualifications in detail. Credit cannot be given for education, training, experience, knowledge, skills, and abilities that you fail to indicate. Do not leave any answer spaces blank; if a question does not apply, write "N/A". Although you may attach a resume to further describe your qualification, it does not substitute for completing the application form. An incomplete application form may result in disqualification. Do NOT write "see resume" in your work history or responses to supplemental questions. Failure to comply with these instructions may result in disqualification.
Read the Job Announcement carefully for specific filing instructions, supplemental questions, and final filing dates.
About the Role
Maintain knowledge of all Automated Roadside Inspection Programs, sites, and training for both current and legacy systems within the Commercial Vehicle Enforcement Division (CVED). Stay informed about the constantly evolving information related to FMCSA's MCSAP Motor Carrier inspection policies, requirements, internet sites, and all inspection programs/software. Maintain communication with all CVED, MSP, MDTAP, and Allied Agencies, providing updates, notifications of issues, and information on changes. Troubleshoot and resolve computer and laptop inspection program/software conflicts, and manage routine system updates. Ensure the data quality systems, reports, and inquiries are consistently updated, maintained, and optimized for all users Including, but not limited to any job duty related with this field. Is Proxy OC (Organization Coordinator) to the OC (ie, CISS Supervisor), who is the contact for FMCSA on all related inspection software, internet sites, DataQs, accounts for the certified inspectors, updates, etc., regarding MCSAP-related data and issues. Including SafeSpect, A&I, Portal, eRODS, GUARD, CDLIS, AIM, etc. Access MILES/CJIS terminal for information needed on drivers, tags, or missing data on conducted inspections.
Responsibilities
- Consults with personnel from CVED, MSP, MDTAP, SHA, and all Allied Agencies for the Commercial Vehicle Enforcement Division (CVED)
- Planning, installing, integrating, and maintaining computer and laptop operations, including installing, configuring, and troubleshooting software associated with all inspection programs, sites, and software
- Conducting inspection requirements, it is also required to help with maintaining computers and laptops with the mandatory updates from within or from IT
- Maintains email, fax, and mail related to inspections received for certification daily, ensuring no backlog
- Processes DataQ program reviews, addressing discrepancies from carriers, drivers, and/or third-party agencies daily
- Daily uses the MSP.CVEDINSPECTIONS email to communicate with carriers on inspection reports
- Working with Training on changes to accounts, updates on users review status, etc.
- Performs other related duties as assigned
Requirements
- Education: Graduation from an accredited high school or possession of a high school equivalency certificate
- Experience: One year of experience evaluating, implementing and maintaining personal computer hardware and software
- Candidates may substitute experience responding to and resolving help desk calls from users of computers, or operating computer equipment for the purpose of data entry, word processing, spreadsheet, graphics, data base or other applications on a year-for-year basis for the required education
- Candidates may substitute nine credit hours in personal computer applications at an accredited college, university or institution for one year of the required experience
- Candidates may substitute the completion of a certification program in computer repair, such as Microsoft A+ or an equivalent program for one year of the required experience
- Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Cyber and Information Systems classifications or Cyber and Information Systems specialty codes in the Information Technology field of work on a year-for-year basis for the required experience
Qualifications
- Experience with and knowledge of inspection programs and applications, such as SafeSpect, FMCSA Portal, AIM, MOTUS, ELD, Guard, Excel, and Google Drive
- Experience installing and configuring computer software and performing system updates
Skills
- None specified
Benefits
- STATE OF MARYLAND BENEFITS
Pay
- Not specified
Schedule
- Not specified
Additional Information
- Note: Currently, applicants are limited to uploading one file. As a result, it is strongly urged that those applying upload ALL required and additional documents (undergraduate and graduate transcripts, resumes, etc.) as one file.
- If you are unable to apply online, you may submit an application via mail.
- The Maryland State Application Form can be found online.
- Completed applications, required documentation and any required addendums may be mailed to:
- Maryland State Police Human Resources Division
- 1201 Reisterstown Road
- Pikesville, MD 21208
- ATTN: Tiffany R. Hazel
Selection Process
- The examination will consist of a rating of your education, training and experience related to the requirements of the position.
- You may be required to complete a qualifications supplement, or the rating may be based on your application.
- Report all experience and education that is related to this position.
Examination Process
- The examination will consist of a rating of your education, training and experience related to the requirements of the position.
- You may be required to complete a qualifications supplement, or the rating may be based on your application.
- Report all experience and education that is related to this position.