Computer Field Service Technician (Spanish and English)

About the role

Cyzerg is a technology company specializing in technology solutions for the warehousing industry. Based in Miami, FL, with branches in the Philippines and India, Cyzerg has over 148 active customers across North, Central, and South America. The company emphasizes employee growth, integrity, innovation, and teamwork.

Responsibilities

• Provide onsite basic computer and network support (hardware & software) to end-users during field visits or dispatches.
• Diagnose errors or technical problems and determine proper solutions.
• Serve as the customer contact person for onsite technical support and service maintenance.
• Manage on-site installations, repair, maintenance of computers, phones, printers, and scanners.
• Install, configure, and troubleshoot handheld and barcode scanners.
• Help and support users with issues such as computer crashes, hard drive failures, network layer 1 connectivity issues, and others.
• Properly coordinate appointments and effectively resolve schedule conflicts.
• Cooperate with the technical support team and share information across the organization.
• Effectively communicate with customers and set clear expectations. Deliver outstanding customer service.
• Travel between customers' location across Miami Dade (80% in Doral area) and Broward (20%) Counties
• Comprehend customer requirements and make appropriate recommendations/briefings. Build positive relationships with customers

Requirements

• Minimum 1+ years of IT experience.
• Bilingual proficiency in English and Spanish is mandatory.
• Excellent communication and customer service skills.
• A+ Certification and/or Network+ Certification is an advantage.
• Highly inquisitive with strong attention to detail and a perfectionist mindset.
• Persistent, analytical, and detail-oriented.
• Ability to effectively manage multiple and conflicting priorities simultaneously.
• Strong time management skills with the ability to meet deadlines consistently.

Benefits

• Up to 15 days of paid time off, monthly short leaves, marriage leaves, and additional unpaid vacation leaves.
• Annual salary increases with a predictable percentage increase based on performance review.
• Annual year-end bonus and monthly bonuses based on performance.
• Annual team-building – Shift gears and explore adventures with the team out of the office!
• Career development plans – We want you to grow and become the best at what you love.
• Casual wear in the office – Express your fashion or stay comfy!
• Flat organization with an open door policy.
• Company paid certifications and trainings.