Computer Equipment Repairer

FEDITC, LLC is a fast‑growing business supporting DoD and other intelligence agencies worldwide. The company develops mission‑critical national security systems directly supporting the Warfighter, DoD leadership, and the country. The position is for a Computer Equipment Repairer based in the Texarkana, TX area. Candidates must be U.S. citizens and hold an active Secret DoD security clearance.

Primary Responsibilities

• Augment Government personnel in resolving Network Open Systems Interconnection (OSI) Model Layer 1 and 2 trouble tickets.
• Troubleshoot and repair analog and digital telephone systems, including Voice over Internet Protocol (VoIP) networks and accessories.
• Resolve connectivity issues involving data acquisition equipment in RRAD production environments.
• Install, test, and troubleshoot various communication cables (e.g., CAT6, fiber‑optic) while serving as Computer Systems Support Specialists (CSSSs).
• Maintain RRAD Property Book and IT record‑keeping systems; ensure new equipment and disposals are accurately reflected in RRAD asset‑management databases.
• Complete required Government paperwork (e.g., DA3161 Hand Receipt) for portable equipment issuance and respond to RRAD personnel inquiries regarding equipment turn‑in and issuance procedures.
• Notify RRAD‑DFIM network administration of equipment issuances and turn‑ins to enable system image deployment and updates to the RRAD network whitelist.
• Perform other support duties as directed.

Preferred Qualifications

• 2–5 years of verifiable customer service or clerical experience.
• Familiarity with internet browsers and the Windows operating system.
• Associate’s degree.
• COMPTIA A+ certification or similar (desired).
• CompTIA Security certification (desired).
• Active Secret security clearance (required) and ability to maintain applicable clearances and certifications as required by client or contractor.