Computer Equipment Repairer

About the Role

FEDITC is seeking a Computer Equipment Repairer to work in the Texarkana, TX area. A United States Citizenship and an active Secret DoD Security Clearance is required to be considered for this position.

Responsibilities

• Augment Government personnel in resolving Network Open Systems Interconnection (OSI) Model Layer 1 and 2 trouble tickets.
• Troubleshoot and repair analog and digital telephone systems, including Voice over Internet Protocol (VoIP) networks and accessories.
• Resolve connectivity issues involving data acquisition equipment in RRAD production environments.
• Augment Government personnel in installing, testing, and troubleshooting various types of communication cables (e.g., CAT6, fiber-optic) and serve as Computer Systems Support Specialists (CSSSs).
• Ensure the RRAD Property Book and all other IT recordkeeping systems are kept current and accurate, including updating asset management lists and databases for new and old equipment.
• Complete all required Government paperwork for proper accountability of RRAD-owned IT assets, such as the DA3161 Hand Receipt for portable equipment.
• Notify RRAD-DFIM network administration personnel of new equipment issuances and old equipment turn-ins for system image deployment and whitelist updates.
• Perform other support duties as needed or directed.

Qualifications

• 2-5 years of verifiable customer service or clerical experience.
• Familiarity with internet browsers and the Windows operating system.
• Associate's degree.

Certifications

• COMPTIA A+ Certification or similar is desired.
• CompTIA Security+ Certification is desired.

Security Clearance

• Active Secret Security Clearance is required.
• Must be a US Citizen and pass a background check.
• Maintain applicable security clearance(s) and/or certifications as required by the client, FEDITC, or its contractors.