Computer Equipment Repairer

Primary Responsibilities

• Augment Government personnel in resolving Network Open Systems Interconnection (OSI) Model Layer 1 and 2 trouble tickets.
• Troubleshoot and repair analog and digital telephone systems to include Voice over Internet Protocol (VoIP) networks and accessories.
• Resolve connectivity issues involving data acquisition equipment in RRAD production environments.
• Augment Government personnel in installing, testing, and troubleshooting various types of communication cables (e.g. CAT6, fiber-optic).
• Serve as Computer Systems Support Specialists (CSSSs).
• Augment RRAD-DFIM personnel to ensure the RRAD Property Book and all other IT recordkeeping systems are kept current and accurate.
• Serve as the point of contact for RRAD personnel inquiries regarding equipment turn in and issuance procedures.
• Ensure the appropriate RRAD-DFIM network administration personnel are notified of new equipment issuances and old equipment turn-ins to enable system image deployment and appropriate updates to the RRAD network whitelist.
• Perform other support duties as needed/directed.

Qualifications

• 2-5 years of verifiable customer service or clerical experience.
• Must be familiar with internet browsers and the Windows operating system.
• Preferred: Associate's degree.
• Preferred: COMPTIA A+ Certification or similar.
• Required: Active Secret DoD Security Clearance.
• Must be a US Citizen and pass a background check.
• Maintain applicable security clearance(s) at the level required by the client and/or applicable certification(s) as requested by FEDITC and/or required by FEDITC’S Client(s)/Customer(s)/Prime contractor(s).