Hardware Computer Repair Technician

About the role

Virtucom is seeking Hardware Computer Repair Technicians to join our new team in Naperville, Illinois. This full-time, in-person opportunity is ideal for individuals who are passionate about technology and eager to gain hands-on experience in IT hardware repair and support.

Schedule

Monday to Friday, 8:00 AM – 5:00 PM (Full time position)

Work Location

In-person at Virtucom’s Naperville Facility

Requirements

• High school diploma or equivalent
• Minimum 1 year of experience in computer repair (professional or DIY experience considered)
• Strong understanding of PC architecture and operating systems (Windows, Chrome OS)
• Proficient in troubleshooting hardware and software issues
• Comfortable lifting and moving equipment up to 40 lbs.
• Able to operate hand trucks and pallet jacks
• Detail-oriented with excellent problem-solving skills
• Self-motivated with the ability to work independently and in a team
• Effective communication and customer service skills
• Willingness to learn, accept feedback, and follow instructions
• Commitment to meeting or exceeding repair output expectations and SLAs
• PREFERRED: CompTIA A+ certification or currently pursuing certification

Duties

• Diagnose and repair desktop and laptop computers, including hardware and software issues
• Install, configure, and upgrade operating systems, software, and drivers
• Inspect and identify cosmetic and functional defects; document and report findings
• Disassemble and reassemble devices using hand tools to replace or repair components (e.g., motherboards, bezels, keyboards)
• Clean and adjust mechanical parts to ensure equipment runs efficiently and reliably
• Maintain accurate documentation of repairs and ticket resolutions in ticketing systems
• Organize and maintain a clean, safe, and efficient work environment
• Communicate with leadership regarding inventory levels and part requests
• Stay current with repair procedures, quality standards, and service-level agreements (SLAs)

Benefits

• 401(k) Retirement Plan with Company Match*
• Medical/Dental/Vision Insurance
• Paid Time Off (Vacation/Sick/Personal Days upon eligibility)
• Opportunity for Career Advancement
• Ability to convert from Hourly to Salary based on performance and evaluation

Pay

Compensation details are confidential and will be provided during the interview process.

Schedule

Monday to Friday, 8:00 AM – 5:00 PM (Full time position)

Benefits

• 401(k) Retirement Plan with Company Match*
• Medical/Dental/Vision Insurance
• Paid Time Off (Vacation/Sick/Personal Days upon eligibility)
• Opportunity for Career Advancement
• Ability to convert from Hourly to Salary based on performance and evaluation