Computer Client Support Technician

Position Overview

Essential Job Functions

Minimum Qualifications

Skills

Benefits

Pay

Schedule

• Technical Support

  Provide assistance to users experiencing hardware or software issues, either in person or remotely. This includes troubleshooting problems and delivering solutions to common software and hardware issues.

• System Setup and Configuration

  Install, configure, and maintain computer systems, including hardware components like routers, printers, and servers.

• Help Desk Management

  Manage A2 help desk tickets, respond to requests in a timely manner, and log both problems and resolutions to maintain accurate records.

• Documentation and Knowledge Base

  Create and maintain documentation for troubleshooting procedures and solutions. Develop a knowledge base to assist other technicians and users.

• User Training

  Educate users on how to use software applications and hardware effectively, providing training sessions as needed.

• Collaboration

  Work closely with other Information Technology (IT) staff and departments to ensure all technical needs are met and to escalate issues when necessary.

Minimum Qualifications:

• Bachelor's degree in a relevant IT field.
• Top Secret Clearance.
• Have and maintain currency of the appropriate level certification in accordance with Department of Defense (DoD) 8570.01-M (or current DoD/DFARS guidance governing IA workforce qualifications).
• 5 years of recent IT experience. At minimum, 5 years of experience performing technical assistance and support related to computer systems, hardware, and software required for MS and LINUX operations systems.
• At least 2 years of experience, within the past 3 years, with Microsoft Windows Server, Microsoft Active Directory, VMWare, and Linux server software, with knowledge of network storage.
• 5 years of experience administering and deploying geospatial applications and intelligence-related automation to support analytical efforts and product development is desired.
• 5 years of experience administering and deploying enterprise-level open source and commercial off-the-shelf (COTS) server equipment in support of intelligence organizations.
• Ability to diagnose and resolve technical issues efficiently.
• Strong verbal and written communications skills to assist non-technical users effectively.
• Familiarity with computer systems, networks, and various software applications.

Skills:

• Technical Support
• System Setup and Configuration
• Help Desk Management
• Documentation and Knowledge Base
• User Training
• Collaboration

Benefits:

• Commensurate with experience.
• Not specified.
• N/A.
• TBD.

Pay:

• Commensurate with experience.

Schedule:

• Varies.