Computer Call Center Angent

Responsibilities

• Answer incoming calls and respond to customer inquiries regarding computer software and hardware issues
• Diagnose and troubleshoot technical problems to provide effective solutions
• Maintain accurate records of customer interactions and technical issues in the CRM system
• Escalate unresolved issues to the appropriate technical team or department
• Guide customers through step-by-step solutions, ensuring a high level of satisfaction
• Participate in training sessions to stay updated on new products and services
• Follow up with customers to ensure the resolution of their issues and provide additional support as necessary
• Adhere to call center protocols and maintain a positive working relationship with team members

Requirements

• High school diploma or equivalent
• 1-2 years of experience in a customer service or call center role
• Basic understanding of computer hardware and software
• Ability to work flexible hours, including weekends and holidays

Preferred Requirements

• Associate's degree in Computer Science or a related field
• Previous experience in technical support or IT helpdesk
• Familiarity with networking concepts and protocols
• Experience with remote desktop support tools