Computer Aided Dispatch (CAD) Implementer (Remote- US)

About the Role

Octave is seeking a CAD System Consultant to lead the implementation of our computer aided dispatch solutions for public safety agencies. This role is critical to delivering mission-critical technology that supports emergency response operations and community safety. The CAD System Consultant operates as a key member of a delivery pod, working closely with Project Managers, Technical Leads, and customers to design, configure, and deploy solutions that align with real-world operational needs. This is a highly collaborative, customer-facing role with travel requirements of up to 50-60%, depending on project needs.

Responsibilities

• Lead customer workshops to gather operational, technical, and workflow requirements across public safety environments
• Design and configure complex workflows aligned to public safety operations and approved Functional Design Documents (FDDs)
• Lead simple data modeling and data conversion activities
• Perform complex configuration, installation, and deployment of Octave's COTS products
• Support and occasionally lead database administration activities, including data validation and environment readiness
• Act as a subject matter expert in customer-facing engagements, providing guidance on best practices and operational alignment
• Lead and support customer acceptance testing, including issue resolution and validation of system functionality
• Lead end-user, train-the-trainer, and system administration training
• Ensure system configuration aligns with approved Functional Design Documents (FDDs) and project scope
• Collaborate with Technical Leads and Project Managers to ensure solution quality, scope alignment, and delivery progress
• Support go-live, stabilization, and post-production activities as required
• Provide clear and consistent status updates and documentation to support project tracking and transparency
• Accurately track time and project activities in alignment with delivery expectations
• Other duties as assigned

Education & Qualifications

Education & Professional Experience

• Bachelor's degree in Computer Science, Engineering, Sciences, or a related field, or equivalent combination of education and experience
• Minimum of 7 years of relevant experience in software implementation, technical consulting, or application development
• Experience working with mission-critical or public safety systems (CAD, PSAP, or field operations) is highly desirable

Technical & Delivery Expertise

• Proven experience in requirements gathering, solution design, and system implementation
• Demonstrated ability to lead technical tasks and support successful production deployments
• Experience delivering customer presentations and training sessions (end users and/or administrators)

Customer & Business Skills

• Strong ability to build and maintain positive customer relationships
• Solid understanding of professional services delivery and business priorities

Core Competencies

• Strong verbal and written communication skills, with the ability to clearly convey technical concepts to varied audiences
• Effective problem-solving skills, with the ability to work independently and collaboratively
• Demonstrated team-oriented mindset, including collaboration, knowledge sharing, and flexibility
• Self-motivated, reliable, and accountable, with a strong focus on ownership and delivery outcomes
• Ability to manage competing priorities in a fast-paced delivery environment